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Concord Delivers SPECTRUM(R) QoS Manager at CeBIT 2005 Advanced Application Provides Cost-Effective Quality of Service Management for Voice, Video, and Data MARLBORO, Mass., March 10 /PRNewswire-FirstCall/ -- Concord Communications, Inc. (NASDAQ:CCRD) today announced that it is delivering SPECTRUM(R) QoS Manager at the CeBIT 2005 conference in Hannover, Germany this week. Visitors can see live demonstrations of SPECTRUM QoS Manager in Hall 13 Booth C58, where Concord is exhibiting in the Cisco Systems booth. SPECTRUM QoS Manager enables enterprises and service providers to verify and validate the configuration and effectiveness of Quality of Service (QoS) policies and traffic classes, providing differentiated levels of service to end-users across Voice over IP (VoIP) and converged network architectures. "VoIP is a complex business service, dependent on and delivered via an integrated solution of applications, transport technologies, systems, and networking hardware," said Dennis Drogseth, vice president of Enterprise Management Associates, a technology analyst firm. "Companies need assurance that once deployed, VoIP will work reliably and well. Solutions such as SPECTRUM QoS Manager, that can bring contextually well-focused analytics to bear, can help organizations map, measure, and manage converged voice, video, and data communications as business services." "SPECTRUM QoS Manager ties in seamlessly to CeBIT 2005's 'Solutions for a Digital World' theme," said Mike Fabiaschi, Executive VP and General Manager of Concord's SPECTRUM Business Unit. "QoS is a foundation technology for digital content delivery to both businesses and consumers. The SPECTRUM software's technology relationship mapping shows service providers and enterprises what's out there, how it's configured, and how well it is performing to assure efficient operations and premium service quality." SPECTRUM QoS Manager enables customers to: * Incorporate QoS metrics as a health indicator for end-to-end Business Service Management * Validate QoS settings and results with application response time measurements * Ensure consistent QoS configuration across different switches and routers * Produce real-time and historical reports for QoS troubleshooting SPECTRUM QoS Manager discovers and documents the health and performance of each class of service configured across the IT infrastructure using model- based, rule-based, and policy-based correlation with recommended problem resolution and troubleshooting procedures. SPECTRUM analytics intelligently integrate and automate modeling of QoS policies and traffic classes, delivering root cause analysis and prioritization based on impacted customers and services. A unified view of the QoS-enabled infrastructure and an easy- to-use interface enables operators to drill down to device- and port-level information associated with individual traffic classes. Furthermore, SPECTRUM QoS Manager allows users to view each configured behavior and a complete set of statistics for: Policing; Shaping; Queuing; and RED (Random Early Detect). Pricing and Availability SPECTRUM QoS Manager is available immediately. Please contact +1 603 334 2100 or for pricing information. About CeBIT 2005 CeBIT offers the world's biggest forum for B2B solutions and remains the world's most popular, key meeting place for the industry. The progressive convergence of the IT, telecom, software, content, and services markets will be reflected at CeBIT 2005: "Solutions for a Digital World." CeBIT's future will be characterized by solutions for our customers -- solutions that connect the most disparate markets. The establishment of new exhibit sectors at CeBIT 2005 will include Business Processes, Communications, and Digital Equipment & Services that underscores this goal. Furthermore, vertical structured topics will include Banking & Finance, Card Technology, future parc, and Public Sector Parc. (http://www.cebit.de/homepage_e?x=1) About Concord Communications, Inc. Concord Communications, Inc. (NASDAQ:CCRD) is a global provider of Business Service Management (BSM) software that reduces IT downtime, improves capacity planning, and optimizes service level management -- thereby enabling customers to increase revenue and productivity. Built on more than 100 technology patents, Concord's family of world-class solutions addresses the needs of enterprise customers across 17 vertical markets, managed service providers, and both wireless and wireline telecommunications carriers. These solutions enable organizations of all sizes to map IT services to business needs, measure the actual end-user experience, and manage voice or data applications, systems, and networks. More than 7,500 customers worldwide use Concord's software, including 23 of the world's 24 largest service providers, 14 of the world's 20 largest banks, and 11 of the world's 20 largest insurance companies. Founded in 1986 and headquartered in Marlboro, Massachusetts, USA, Concord maintains offices around the globe and can be found on the web at http://www.concord.com/. DATASOURCE: Concord Communications, Inc. CONTACT: Ann Kelly, Public Relations Manager, SPECTRUM Business Unit, +1-603-334-2179, , or Eric Snow, Director of Global Public Relations, +1-508-486-4508, Web site: http://www.concord.com/

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