Black Box Attains ISO/IEC 20000-1:2005 Certification
May 29 2009 - 9:05AM
Business Wire
Black Box Corporation (NASDAQ:BBOX), an industry-leading
provider of voice communications, data infrastructure, and product
solutions, announced today that it has achieved ISO/IEC
20000-1:2005 certification for its IT services at the Miami
International Airport. Black Box manages and runs the Network
Operations Center for the airport. Services include traditional
telephony, messaging, mobility, network infrastructure, data
networking, wireless connectivity, digital signage, and network
maintenance. This marks the first time Black Box has received this
certification.
ISO/IEC 20000-1:2005 is the IT Service Management Standard
issued by the International Organization for Standardization (ISO).
Black Box received the certification in February 2009 as part of
its commitment to quality IT Service Management. To be certified,
the company implemented an integrated set of management processes
for the effective delivery of IT services to the staff, businesses,
and customers at the Miami International Airport (MIA) and
consistently exhibits the commitment of Black Box and Miami
International Airport to IT service excellence. Under Black Box�s
IT management, the airport is the first in the United States to
follow the IT Infrastructure Library� (ITIL�) of best
practices.
Black Box also holds ISO 9001:2000 certifications for its U.S.,
Canada, Europe, Latin America, and Pacific Rim operations.
�We�re deeply committed to quality and have taken the
comprehensive step of requiring our voice and data services, as
well as our product manufacturing location to be certified,� said
Louis A. Gorga, Director of Operations for Black Box. �This
certification reaffirms our dedication to providing our clients
with the highest level of service governed by industry best
practices.�
ISO/IEC 20000-1:2005 defines the requirements for the provision
of IT services. It is based on BS 15000-2, which has been
superseded. The standard is maintained by ISO and the International
Electrotechnical Commission (IEC). ISO is a federation of 159
national standards bodies based in Geneva, Switzerland. The
certification audits are performed by Intertek.
Commenting on the Black Box certification, Sheila Handy, the
Intertek lead auditor performing the audit said, �Black Box has
established strong controls within their change, configuration, and
release management process delivery systems. The management team�s
focused commitment to the overall IT Service Management System is
outstanding.�
Black Box offers comprehensive on-site voice and data network
services and support. The Company also offers 118,000+ networking
products at http://www.blackbox.com and in its award-winning Black
Box� Catalog. In addition, Black Box offers a FREE 24/7, live,
U.S.-based Tech Support hotline, which can be reached at
877-877-2269 or via its Web site. For a free copy of the Black Box�
Catalog or any other Black Box publication, call Black Box or
request one on-line.
About Black Box
Black Box is the world�s largest technical services company
dedicated to designing, building, and maintaining today�s
complicated data and voice infrastructure systems. Black Box
services 175,000 clients in 141 countries with 192 offices
throughout the world. To learn more, visit the Black Box Web site
at http://www.blackbox.com.
Black Box� and the Double Diamond logo are registered trademarks
of BB Technologies, Inc. Any third-party trademarks appearing in
this press release are acknowledged to be the property of their
respective owners.
About Intertek
Intertek (ITRK.L) is a leading provider
of quality and safety solutions serving a wide range of industries
around the world. From auditing and inspection to testing, quality
assurance, and certification, Intertek people are dedicated to
adding value to customers� products and processes, supporting their
success in the global marketplace. Intertek has the expertise,
resources, and global reach to support its customers through its
network of more than 1,000 laboratories and offices, and more than
23,000 people in more than 100 countries around the world. For more
information, visit www.intertek.com.
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