NICE Recognized as a Robotic Process Automation Leader in Everest Group's PEAK Matrix for Third Consecutive Year
October 12 2020 - 6:30AM
Business Wire
NICE RPA receives top scores for market
presence and capability and is lauded by clients appreciating
continuous innovation via product vision and roadmap in the 2020
report
NICE (Nasdaq: NICE) today announced that it has been
named a Leader in Everest Group's Robotic Process Automation (RPA)
PEAK Matrix® Technology Vendor Assessment 2020 report. NICE
received the top score in market presence and capability for
Robotic Desktop Automation/attended RPA, primarily driven by its
large-scale deployments and enterprise license agreements. Click
here to access a complimentary copy of the report.
NICE's leadership positioning is the result of high scores in
market impact and vision and capability as well as reference
clients stating they "appreciate its product vision and roadmap,
continuous innovation, flexibility of the client management team,
and comprehensive features/functionalities of the platform." The
report also states "clients have indicated attended automation as
its key strength and appreciate customizable callouts functionality
as being quite helpful, especially to new agents." NICE was also
recognized for its leadership in the telecom vertical and healthy
year-on-year growth in its client base in 2019.
Amardeep Modi, Practice Director at Everest Group, said,
"We welcome NICE's position as a Leader for the third year in this
report which we believe is a direct result of its continued focus
on vision and strategy and strong development and integration
capabilities. It is our view that NICE's attended automation
offering via NEVA and its AI-based Automation Finder capability are
noteworthy strengths highlighting the company's emphasis on
innovation."
"It is gratifying to see positive feedback from our customers
showcased in this report which we consider a reflection of our
continued dedication to innovation," said Barry Cooper,
President, NICE Enterprise Group. "Rapid innovation is a
critical path to CX agility especially in today's times of extreme
change. We are committed to unleashing the full potential of the
human and robotic workforce and empowering organizations with the
best of both worlds."
About NICE NICE (Nasdaq: NICE) is the world's leading
provider of both cloud and on-premises enterprise software
solutions that empower organizations to make smarter decisions
based on advanced analytics of structured and unstructured data.
NICE helps organizations of all sizes deliver better customer
service, ensure compliance, combat fraud and safeguard citizens.
Over 25,000 organizations in more than 150 countries, including
over 85 of the Fortune 100 companies, are using NICE solutions.
www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Cooper, are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the “Company”). In some cases, such forward-looking
statements can be identified by terms such as “believe,” “expect,”
“seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,”
“plan,” “estimate,” or similar words. Forward-looking statements
are subject to a number of risks and uncertainties that could cause
the actual results or performance of the Company to differ
materially from those described herein, including but not limited
to the impact of changes in economic and business conditions,
including as a result of the COVID-19 pandemic; competition;
successful execution of the Company’s growth strategy; success and
growth of the Company’s cloud Software-as-a-Service business;
changes in technology and market requirements; decline in demand
for the Company's products; inability to timely develop and
introduce new technologies, products and applications; difficulties
or delays in absorbing and integrating acquired operations,
products, technologies and personnel; loss of market share; an
inability to maintain certain marketing and distribution
arrangements; the Company’s dependency on third-party cloud
computing platform providers, hosting facilities and service
partners; cyber security attacks or other security breaches against
the Company; the effect of newly enacted or modified laws,
regulation or standards on the Company and our products and various
other factors and uncertainties discussed in our filings with the
U.S. Securities and Exchange Commission (the “SEC”). For a more
detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from
time to time with the SEC, including the Company’s Annual Report on
Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20201012005295/en/
Corporate Media Contact Christopher Irwin-Dudek, +
1-201-561-4442, ET, chris.irwin-dudek@nice.com
Investors Marty Cohen, +1 551 256 5354, ET, ir@nice.com
Yisca Erez, +972 9 775 3798, CET, ir@nice.com
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