Xplore Rugged Tablets Enable MH Equipment’s Migration to Fully Paperless Sales, Service Operations
August 29 2018 - 9:00AM
Business Wire
Xplore XSLATE B10-based rugged mobility
solution now used by all field- and office-based workers
Zebra Technologies Corporation (NASDAQ: ZBRA), an innovator
at the edge of the enterprise with solutions and
partners that enable businesses to gain a performance
edge, announced that MH Equipment has successfully transitioned to
a fully paperless operation using a rugged tablet-based mobility
solution from Xplore Technologies, which was recently acquired by
Zebra, and TPI, a Platinum Xplore Partner.
Xplore XSLATE B10 fully rugged tablet PCs and custom-developed
Mobile Service Plus (MSP) software from TPI have enabled the heavy
equipment sales and service leader to eliminate paper-based
workflows across its sourcing, inventory management, customer
service, and accounts payable functions. All former “clipboard”
processes are now completed electronically on the IP65-rated XSLATE
B10, including work orders, inspection forms, parts inventory
locates, and timecards. A new work order dashboard enables field
technicians to see their work-in-process in real time, which has
improved worker readiness. New remote dispatch capabilities have
increased overall resource availability.
“We are very pleased with the return on our investment,” said
Randy Kaluza, President of Operations, MH Equipment. “The combined
Xplore and TPI mobility solution has very quickly increased our
operational efficiency, eliminated resource waste, eliminated
thousands of dollars a year in printing costs, and improved our
customer satisfaction levels. All of this has contributed to
elevated cost savings and the generation of new revenue
sources.”
After competitive field tests, the XSLATE B10 rugged tablet
worked best with the many Hyster & Yale diagnostic programs
used by MH Equipment to diagnose and repair forklifts. The tablet
also worked seamlessly with MH Equipment’s new MSP software. The
rugged tablet-based electronic work order system has improved the
business economics and resource availability for MH Equipment
during a period of steady company growth. The constant
connectivity, bright screen display, digital pen and overall
durability of the XSLATE B10 have given field technicians valuable
new efficiencies related to data capture and knowledge sharing in
very demanding working conditions.
“Rugged tablets are an ideal mobility platform for companies
that want to create a fully paperless operating environment,” added
Tom McNeela, Senior Director, Product Management, Zebra
Technologies. “The XSLATE B10 easily replicated MH Equipment’s
traditional paper-based processes and desktop applications, which
allowed for workflow continuity and improved worker productivity
during the migration to the mobility solution.”
Field technicians can now retrieve mission-critical data while
on-site, including each lift truck’s service history as well as an
up-to-date inventory of the parts currently available on their own
truck, other technicians’ trucks around them, and within their
dealership’s warehouse. This has directly improved customer service
capabilities, and customer satisfaction levels, at MH Equipment
dealerships and in the field.
KEY TAKEAWAYS
- MH Equipment has gone paperless using
the Xplore XSLATE B10 rugged tablet-based mobility solution.
- The tablet, which works seamlessly with
MH Equipment’s new MSP software from TPI, enables all “clipboard”
processes to be completed electronically, increasing field
technicians’ readiness and overall resource availability.
- The constant connectivity, rugged
features and overall durability of the XSLATE B10 helps field
technicians be more efficient in harsh work environments.
- The solution has improved customer
service and customer satisfaction at MH Equipment dealerships and
in the field.
Download the full case study to learn more about MH
Equipment’s experience with Xplore rugged tablets.
ABOUT ZEBRA
Zebra (NASDAQ: ZBRA) empowers the front line of business in
retail/ecommerce, manufacturing, transportation and logistics,
healthcare and other industries to achieve a performance edge. With
more than 10,000 partners across 100 countries, we deliver
industry-tailored, end-to-end solutions that intelligently connect
people, assets and data to help our customers make
business-critical decisions. Our market-leading solutions elevate
the shopping experience, track and manage inventory as well as
improve supply chain efficiency and patient care. Ranked on Forbes’
list of America’s Best Employers for the last three years, Zebra
helps our customers capture their edge. For more information, visit
www.zebra.com or sign up for our news alerts. Follow us on
LinkedIn, Twitter and Facebook.
ABOUT TPI
TPI (Transition Products, Inc) helps companies in many
industries operate more efficiently and more profitably. For over
20 years leading companies in manufacturing, logistics, healthcare,
and transportation have come to TPI for help designing, installing,
and troubleshooting issues with critical WiFi systems, bar-coding
solutions, and Field Service Automation. TPI has been a multiple
winner of the Columbus Fast 50 Award, and was recognized by INC
Magazine as one of the 500 fastest growing companies in
America.
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version on businesswire.com: https://www.businesswire.com/news/home/20180829005114/en/
Media Contact:Therese Van RyneZebra
Technologies+1.847.370.2317therese.vanryne@zebra.comorIndustry Analyst
Contact:Kasia FahmyZebra
Technologies+1-224-306-8654k.fahmy@zebra.comorMedia
ContactKris BolesTPI614-227-7000krisb@tpi1.com
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