Comcast Blames Widespread Service Outage on Cut Fiber Lines -- 2nd Update
June 29 2018 - 8:52PM
Dow Jones News
By Maria Armental
Cuts to two fiber lines caused a widespread system failure at
cable giant Comcast Corp. on Friday that knocked out cable,
internet and phone services around the country.
It was unclear how many customers, business and residential,
were affected nationwide, but Comcast said most service had been
restored late Friday.
The Philadelphia company, one of the dominant telecom companies
in the U.S. with more than 29 million business and residential
customers, said the lines damaged are owned by CenturyLink Inc. and
Zayo Group Holdings Inc.
A spokeswoman for CenturyLink issued a statement saying
CenturyLink's network was working normally, though the company had
"experienced two isolated fiber cuts in North Carolina affecting
some customers that in and of itself did not cause the issues
experienced by other providers." The spokeswoman didn't comment
further.
A spokesman for Zayo said the company experienced a fiber cut in
the New York area but all services had been since restored.
Fiber networks, which make up the backbone of the internet,
transmit vast amounts of internet traffic, processing everything
from online purchases to 911 calls.
Down Detector and Outage.Report, two websites that monitor the
running of consumer-technology services, ranked the system failure
as extreme and posted maps indicating large numbers of customers
affected in the New York, Philadelphia and Washington, D.C., metro
areas as well as San Francisco, Chicago and Denver. Reports of
outages, according to the websites, spiked early Friday
afternoon.
Some customers took to social media to discuss the outages,
saying they were having trouble getting through the company's
phones and online chats. Comcast, on Twitter, directed customers to
an internal website that was at one point down as well, eliciting a
second round of customer complaints.
Write to Maria Armental at maria.armental@wsj.com
(END) Dow Jones Newswires
June 29, 2018 20:37 ET (00:37 GMT)
Copyright (c) 2018 Dow Jones & Company, Inc.
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