First Tennessee receives top grades from customers
February 27 2018 - 4:15PM
First Tennessee Bank has received top grades in the Phoenix-Hecht
2018 Quality Index™ for Middle Market Banking, which includes
businesses with revenues between $20 million and $500
million.
First Tennessee’s summary grades are:
A+ – Product Operations
A+ – Product Satisfaction
A+ – Customer Service
A+ – Technical Support
A+ – Relationship Manager
In addition, more than 98 percent of customers surveyed
indicated that they would recommend First Tennessee to a treasury
colleague, compared to a study-wide average of 86 percent for all
banks. First Tennessee received a “best in class” A+ rating for
overall customer service, reflecting excellence in categories that
include speed of response and technical support.
“We appreciate loyalty and trust of our customers and we’re
grateful that they recommend us to others,” said David Popwell,
president of banking for First Tennessee’s parent company, First
Horizon National Corp. (NYSE:FHN). “Our bankers work hard every day
to provide differentiated customer service and the Phoenix-Hecht
honors demonstrate our commitment to excellence.”
The Phoenix-Hecht 2017 Quality Index is based on individual bank
quality evaluations gathered in the 2018 Treasury Management
Monitor™ survey. This survey of treasury managers from corporations
with annual revenues of $20 million or more was conducted from
August to November 2017.
About First Tennessee and Capital Bank
Our First Tennessee and Capital Bank brands have the largest
deposit market share in Tennessee, operate 350 branches across the
southeast U.S., and have one of the highest customer retention
rates of any bank in the country. We have been ranked by American
Banker as No. 5 among the Top 10 Most Reputable U.S. Banks. We were
founded in 1864 and have the 14th oldest national bank charter in
the country. Our FTB Advisors wealth management group has over 300
financial advisors and about $30 billion in assets under
administration. FTN Financial, with 28 offices across the U.S., is
a capital markets industry leader in fixed income sales, trading
and strategies for institutional customers in the U.S. and abroad.
First Tennessee, FTB Advisors, and FTN Financial are part of First
Horizon National Corp. (NYSE:FHN). We have been recognized as one
of the nation's best employers by Working Mother and American
Banker magazines and the National Association for Female
Executives. More information is available at
www.FirstTennessee.com.
FHN-G
Contacts:James Dowd (901) 523-4305
JEDowd@FirstTennessee.com
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