BB&T Restores ATM Service, Online Banking Problem Persists
February 23 2018 - 1:18PM
Dow Jones News
By Christina Rexrode
BB&T Corp. was grappling Friday with technical problems that
left customers unable to use online-banking services, but it
resolved a glitch that had locked customers out of ATMs since
Thursday.
Starting sometime Thursday, customers hadn't been able to use
either service as well as automated phone services. A Twitter
account linked to BB&T said late Thursday that the bank had
identified the problem as a "a technical issue within our
systems."
A bank spokesman said Friday that ATMs and automated phone
services had been restored.
"We are well into the process of fully restoring all of our
systems but we understand this is causing a major inconvenience for
clients," the spokesman said in a statement. "We will work to
assist our clients who have incurred fees or experienced other
challenges."
The bank also said it currently has "no reason to believe this
issue is related to cyber security."
On Friday morning, the bank added in its Twitter account that
the issue was caused by "an equipment malfunction in one of our
data centers." It also said that customers should still be able to
use debit and credit cards.
BB&T, based in Winston-Salem, N.C., is one of the largest
regional banks in the U.S. It has about 2,000 branches throughout
most of the East Coast and Texas, and has total assets of about
$222 billion.
The bank's stock was up around 1% Friday.
Write to Christina Rexrode at christina.rexrode@wsj.com
(END) Dow Jones Newswires
February 23, 2018 13:03 ET (18:03 GMT)
Copyright (c) 2018 Dow Jones & Company, Inc.
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