By Laura Stevens
Amazon.com Inc. is preparing to launch a delivery service for
businesses, positioning it to compete directly with United Parcel
Service Inc. and FedEx Corp.
Dubbed "Shipping with Amazon," or SWA, the new service will
entail the online retail giant picking up packages from businesses
and shipping them to consumers, according to people familiar with
the matter.
Amazon expects to roll out the delivery service in Los Angeles
in coming weeks with third-party merchants that sell goods via its
website, according to the people. Amazon then aims to expand the
service to more cities as soon as this year, some of the people
say.
While the program is being piloted with the company's
third-party sellers, it is envisioned as eventually accommodating
other businesses as well, according to some of the people. Amazon
is planning to undercut UPS and FedEx on pricing, although the
exact rate structure is still unclear, these people said.
Still, Amazon will face steep hurdles to build out the needed
infrastructure and personnel for a reliable delivery network of any
broader scale, and it could take years for the company to make a
meaningful dent on the industry.
The new service, which stems from a Los Angeles test project
first reported by The Wall Street Journal more than a year ago,
moves Amazon into direct competition for parcel business currently
handled by its delivery partners UPS and FedEx. "Shipping With
Amazon" was previously tested and rolled out in London.
It is the latest move by Amazon to create its own freight and
parcel delivery network. In the last couple of years, Amazon has
expanded into ocean freight, built a network of its own drivers who
can now deliver inside homes and leased up to 40 aircraft while
establishing an air cargo hub.
Amazon already delivers some of its own orders in at least 37
U.S. cities. With the new "Shipping with Amazon" option, Amazon
plans to send its drivers to pick up shipments from warehouses and
businesses itself and deliver the packages when it is able, the
people said. For shipments outside Amazon's delivery reach, the
U.S. Postal Service and other carriers will take care of the
so-called last mile to customers' doorsteps.
"We're always innovating and experimenting on behalf of
customers and the businesses that sell and grow on Amazon to create
faster lower-cost delivery choices," a spokeswoman said in a
statement.
It remains to be seen whether Amazon can successfully deliver
packages for other businesses on a broad scale. UPS and FedEx have
built out massive networks over the course of decades to allow them
to deliver across the U.S. And it is expensive. UPS this year alone
is planning to spend up to $7 billion on upgrading its delivery
network.
Analysts expressed skepticism on Friday about Amazon's ability
to get a transportation network up and running. The company doesn't
have the capacity or equipment yet to handle extra shipments at a
massive scale, and it is unclear whether Amazon is willing to
invest enough to do so, the analysts wrote.
"The trigger we've consistently looked for from the company as a
warning signal has been asset commitment," wrote Citi analyst
Christian Wetherbee in a research note. "To date, the company
hasn't made a meaningful push into the true transportation asset
ownership we believe is necessary to be a competitor."
UPS shares fell 2.6% in Friday trading to $106.39, as the
broader market rose. FedEx shares dipped 1.7% to $235.32.
A spokesman said that UPS continues to support Amazon and other
customers and doesn't comment on customers' business strategies or
decisions regarding using UPS services.
FedEx in a statement Friday pointed to a video on its website
that outlines the size, scope and expertise of its global delivery
network, including its more than 40 years of experience, roughly
650 aircraft, 150,000 trucks, 400,000 employees and 4,800 operating
facilities globally to handle about 12 million shipments a day.
On a FedEx earnings call in December, executives were asked
about what would happen if Amazon started competing for its
shipping business; their reply was that they don't comment on
hypothetical situations. They added that Amazon was a longstanding
customer, but that no one customer represented more than 3% of its
revenue or volume.
Amazon's push into logistics reflects its growing ambitions
across a wide range of businesses beyond online retail. The company
runs a dominant cloud-computing services division, a Hollywood
studio and a massive marketplace and logistics operation for
sellers. Last year, it acquired Whole Foods for roughly $13.5
billion, transforming itself into a brick-and-mortar grocer
overnight.
Last week, Amazon said it was teaming up with JPMorgan Chase
& Co. and Berkshire Hathaway Inc. to form a new company to try
to lower their employees' health costs, an announcement that
rattled health-care firm stocks.
Amazon started building out its logistics network in earnest
after it missed deliveries during the gift-giving season in
December 2013, according to people familiar with Amazon's thinking.
As more shoppers bought products online, Amazon executives
concluded that parcel volume was growing too rapidly for existing
carriers to handle. Amazon also wanted to offer two-day deliveries,
seven days a week.
The company separately has launched a logistics service called
"FBA Onsite," according to the people familiar with the matter.
Currently, most third-party sellers on Amazon's website ship their
goods to an Amazon warehouse for its "Fulfillment by Amazon"
program to qualify for Prime shipping. With FBA Onsite, sellers
automatically qualify for Prime and then can ship directly from
their own warehouse using software provided by Amazon.
While Amazon will decide the method of those shipments, pickups
and deliveries for now still will be handled by various carriers,
including UPS and FedEx, the people said. Bloomberg News earlier
reported on FBA Onsite.
For its "Shipping with Amazon" option, the online retail giant
is expected to be able to offer lower prices than UPS and FedEx
because it already delivers some of its own packages -- any extra
space it can fill in its trucks with additional deliveries is
considered added revenue, according to people familiar with the
company's thinking.
Write to Laura Stevens at laura.stevens@wsj.com
(END) Dow Jones Newswires
February 09, 2018 17:37 ET (22:37 GMT)
Copyright (c) 2018 Dow Jones & Company, Inc.
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