Wells Fargo Donates $1.1 Million for Hurricane Irma Relief
September 11 2017 - 12:10PM
Business Wire
Bank to Offer Fee, Credit Relief to
Customers
Wells Fargo (NYSE:WFC) announced today it is donating a total of
$1.1 million to support Hurricane Irma relief efforts in Florida
and the Caribbean. The company’s donation includes $500,000 to the
American Red Cross Disaster Relief Fund, $500,000 to local
nonprofits focused on relief efforts in the immediate future, and
$100,000 to International Medical Corps as that organization
engages in relief efforts in the Caribbean. Wells Fargo will
continue to monitor Irma’s impact as the now tropical storm makes
landfall in other states to determine how the company may assist
there.
“Our thoughts and prayers are with everyone in Florida and the
Caribbean who has endured Hurricane Irma and its destruction,” said
Tim Sloan, Wells Fargo CEO & president. “Wells Fargo is
committed to working with organizations and agencies to help our
communities recover and we will determine the best way to support
any additional efforts in the days and weeks ahead.”
Wells Fargo Customers Impacted by
Hurricane Irma
Wells Fargo will provide payment relief for the next 90 days on
credit cards, student loans, auto loans, home mortgage, home equity
and retail small business loans and lines of credit in FEMA
declared areas. There will be no negative credit reporting for
those customers who receive payment relief. Impacted customers who
are not in a FEMA declared area are also able to receive similar
benefits by contacting Wells Fargo.
The bank is also proactively waiving or refunding fees for
impacted consumers in FEMA declared areas; this includes late
fees and debit card over-the counter cash disbursement fees, and
our ATM fees for using non-Wells Fargo ATMs. Wells Fargo will also
deploy mobile ATMs as soon as it is safe and feasible to do so. The
company will share location information at the time of
deployment.
After 90 days, customers who are still experiencing hardships
should contact customer service to discuss additional relief
options. Specific information regarding how customers should go
about working with Wells Fargo on disaster assistance follows at
the end of this release.
Wells Fargo Customers Who Would Like to
Donate to Relief Efforts
From September 12 through September 25, Wells Fargo customers
nationwide who wish to support American Red Cross hurricane relief
efforts may do so by:
- Using any Wells Fargo ATM in the U.S.
and selecting the option to donate. There is no fee and 100% of
contributions will be sent to the American Red Cross.
- Redeeming any amount of available Go
Far® Rewards for donation. Go Far Rewards customers can access
their rewards account at GoFarRewards.wf.com or by calling the
service center at 877-517-1358.
“Our customers have shown time and again their compassion for
and commitment to helping friends, neighbors, and strangers alike
to regroup and rebuild following the devastation of natural
disasters,” said Jon Campbell, head of Corporate Responsibility and
Community Relations. Since Aug. 29, Wells Fargo customers have so
far donated nearly $1.7 million to the Red Cross at Wells Fargo
ATMs, to support relief efforts for those impacted by Hurricane
Harvey.
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified,
community-based financial services company with $2.0 trillion in
assets. Wells Fargo’s vision is to satisfy our customers’ financial
needs and help them succeed financially. Founded in 1852 and
headquartered in San Francisco, Wells Fargo provides banking,
insurance, investments, mortgage, and consumer and commercial
finance through more than 8,500 locations, 13,000 ATMs, the
internet (wellsfargo.com) and mobile banking, and has offices in 42
countries and territories to support customers who conduct business
in the global economy. With approximately 273,000 team members,
Wells Fargo serves one in three households in the United States.
Wells Fargo & Company was ranked No. 25 on Fortune’s 2016
rankings of America’s largest corporations. The Chronicle of
Philanthropy ranked Wells Fargo No. 3 on its most recent list of
the top corporate cash philanthropists. In 2016, Wells Fargo
donated $281.3 million to 14,900 nonprofits and Wells Fargo team
members volunteered 1.73 million hours with 50,000 nonprofits.
Wells Fargo’s corporate social responsibility efforts are focused
on three priorities: economic empowerment in underserved
communities, environmental sustainability, and advancing diversity
and social inclusion. News, insights, and perspectives from Wells
Fargo are also available at Wells Fargo Stories.
Wells Fargo Disaster Relief Customer
Assistance Information
Wells Fargo Home Mortgage and Home Equity customers
impacted by Hurricane Irma may discuss potential payment and
disaster assistance options by contacting the Wells Fargo Disaster
Assistance Team, 888-818-9147, Monday through Friday from 7 a.m. to
11 p.m. EST, and Saturday and Sunday from 8 a.m. to 6 p.m. EST. Any
affected Wells Fargo customer or client who may wish to discuss
other financial needs may call 800-TO-WELLS (800-869-3557), 24
hours a day, seven days a week.
Customers in the impacted area who participate in an
employer-sponsored 401(k) plan provided by Wells Fargo may
be eligible to access their retirement savings. Recently, the IRS
relaxed rules for employers that allow
individuals easier access to their
retirement savings for hardship purposes. Wells Fargo is
prepared to make hardship withdrawals or loans available to
customers that qualify under these new guidelines. For more
information, customers should call 800-728-3123.
Retail small business customers impacted by the hurricane
are encouraged to call Wells Fargo, 800-225-5935, for more
information and to discuss their options. Wells Fargo Insurance
Services has also contacted clients in impacted areas to provide
support and expertise.
Customers of Wells Fargo Merchant Services who are in
need of assistance with their merchant processing due to the impact
of Hurricane Irma can call 800-451-5817. Impacted merchant
customers who contact Wells Fargo by Sept. 30 can receive a
complimentary Wells Fargo Mobile Merchant card reader to attach to
a mobile device, which will allow their business to accept card
payments. The one-time cost for the card reader is waived; however,
processing and data rates will still apply.
Commercial Distribution Finance is also working to ensure
customers have adequate credit lines to handle the retail orders
that may come through as a result of the relief and rebuilding
efforts. Relationship teams are reaching out to business customers
who may have been materially impacted by the storm to address their
credit and cash flow management needs and provide relief on a
case-by-case basis.
View source
version on businesswire.com: http://www.businesswire.com/news/home/20170911005934/en/
MediaErica S. Van Ross,
704-715-9749erica.vanross@wellsfargo.comCrystal Drake,
404-214-3805crystal.drake@wellsfargo.com
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