TA Truck Service RoadSquad Announces New TA Truck Service National Call Center Facility
September 05 2017 - 4:03PM
Business Wire
TravelCenters of America LLC (TravelCenters) operator of the TA®
and Petro Stopping Centers® travel center brands, announces that
the TA Truck Service National Call Center has moved into a new,
state of the art facility under the leadership of TravelCenters
Vice President, Sandra Sanford.
The RoadSquad and customer service teams recently moved into a
32,000 square foot call center in Westlake, Ohio equipped with
larger work places, an expansive training room and the latest in
call center technology, which will enable the RoadSquad team to
expand their customer base and provide breakdown and call center
services for additional fleets across the country.
“Our new space gives us the tools we need for expanding TA Truck
Service’s RoadSquad emergency breakdown service, and we are already
seeing improvements in speed of service and the new customer
on-boarding process,” said Tom O’Brien, President and CEO of
TravelCenters. “Trucking companies often find that outsourcing the
breakdown response process to RoadSquad, from breakdown call to
back-on-the-road, provides not only more up-time for their
vehicles, but also frees them to focus more on their core business.
The new space and additional resources allow our team, led by 14
year TA veteran Sandra Sanford to better serve our professional
drivers and to get them back on the road quickly and safely.
Whether the call is for a simple out-of-fuel, a tire, or more
complex issues, our highly-trained technicians provide more
services than most alternatives.”
TA Truck Service centers are consistently Voted Best in annual
independent driver surveys* for Best Overall Maintenance Shops,
Most Competent Technicians, Best PM and Lubrication Services and
Best Roadside Assistance.
*Results based on TA and Petro independent surveys of Overdrive
magazine readers.
About TravelCenters of America
LLCTravelCenters of America LLC (TravelCenters),
headquartered in Westlake, Ohio, conducts business in 43
states and Canada, principally under the TA® and Petro
Stopping Centers® travel center brands and the Minit Mart®
convenience store brand. For more information on TravelCenters, TA,
and Petro Stopping Centers, please visit www.ta-petro.com. For
more information on Minit Mart, please
visit www.minitmart.com.
About TA Truck Service™The TA Truck
Service network includes 244 truck service facilities, 1,090 repair
bays, nearly 3,000 technicians, a fleet of more than 600 RoadSquad
service trucks, more than 2,000 third party provider service trucks
and more than 100 OnSite™ mobile maintenance vehicles. TA Truck
Service technicians are distinguished by more than 2,000 ASE
certifications. TA Truck Service is a division of TravelCenters of
America LLC, which offers diesel and gasoline fueling, restaurants,
truck repair facilities, convenience stores and other services in
43 states and in Canada. For more information about TA and TA
Truck Service, please visit www.ta-petro.com.
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version on businesswire.com: http://www.businesswire.com/news/home/20170905006462/en/
TravelCenters of AmericaTom Liutkus, 440-808-7364tliutkus@ta-petro.com
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