NEW YORK, Aug. 17, 2017
/PRNewswire/ -- As part of the upcoming introduction of the
new 838 area code in eastern upstate New
York, mandatory 10-digit dialing will begin on August 19 for all customers with the existing 518
area code. On and after August 19,
all calls made within and between area codes 518 and 838 must be
placed using the 10-digit telephone number (518 or 838 plus the
7-digit telephone number). If customers forget and dial just the
7-digit telephone number, they'll hear a recording instructing them
to hang up and dial again using the area code.
To ensure a continuing supply of telephone numbers, the New York
Public Service Commission approved an area code overlay for the
area served by 518. The new 838 area code will be "overlaid" or
superimposed over the same geographical area as the 518 area code.
Phone numbers with the new 838 area code may be assigned to
customers as soon as September 19,
2017.
Important facts that customers need to know about the upcoming
838 area code overlay are:
- Your telephone number, including current area code, will not
change.
- You will need to dial area code + telephone number for all
calls within and between the 518 and 838 area codes (518 or 838
plus the 7-digit telephone number).
- You will continue to dial 1+ area code + telephone number for
all calls to other area codes (outside of 518 and 838).
- What is now a local call will remain a local call.
- The price of a call, coverage area, or other rates and services
will not change due to the overlay.
- You can still dial just three digits to reach 911.
- If 211, 311, 411, 511, 611, 711 or 811 are currently available
in your community, you will still dial these codes with just three
digits.
Customers are reminded to identify their telephone number as a
10-digit number (area code + 7-digit number), and include the area
code when giving the number to their friends, family, business
associates and business customers, etc.
Customers should ensure that all services, automatic dialing
equipment, applications, software, or other types of equipment that
are programmed to dial just 7-digits within the 518 area code are
re-programmed to dial the area code + 7-digit telephone
number.
Some examples are life safety systems and medical monitoring
devices, fax machines, Internet dial-up numbers, alarm and security
systems or gates, speed dialers, mobile and cordless phone contact
lists, call forwarding settings, voicemail services, and similar
functions.
Customers should also check their business and personal
stationery, advertising materials, personal and business checks,
and personal or pet ID tags to ensure the area code is included in
their telephone number.
Learn more about your area code information and the introduction
of the new 838 area code here, or visit the New York Public Service
Commission's website. If Verizon wireline customers have
questions they should call 1-800 VERIZON (837-4966); Verizon
Wireless customers should visit the Frequently Asked Questions
webpage or call 1-800-922-0204.
Verizon Communications Inc. (NYSE, Nasdaq: VZ), headquartered
in New York City, has a diverse workforce of 163,400 and
generated nearly $126 billion in 2016 revenues. Verizon
operates America's most reliable wireless network and the nation's
premier all-fiber network, and delivers integrated solutions to
businesses worldwide. Its Oath subsidiary houses more than 50 media
and technology brands that engage about 1 billion people around the
world.
VERIZON'S ONLINE MEDIA CENTER: News releases, stories, media
contacts and other resources are available
at www.verizon.com/about/news/. News releases are also
available through an RSS feed. To subscribe,
visit www.verizon.com/about/rss-feeds/.
Media contact:
Ray
McConville
908.559.3504
raymond.mcconville@verizon.com
Twitter: @mcconvilleray
Related Links
http://www.verizon.com/
https://www.verizonwireless.com/
http://www.verizonenterprise.com/
http://www.verizon.com/about/
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SOURCE Verizon