Biometrics and Advanced Analytics Revolutionizing How Governments Address Data Security and Privacy, Accenture Report Finds
August 09 2017 - 7:07AM
Business Wire
Biometrics and advanced analytics are helping to revolutionize
the way governments and public service agencies are addressing data
security and privacy concerns, according to a new report from
Accenture (NYSE:ACN).
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The report, Emerging Technologies in Public Service, examines
the adoption of emerging technologies across government agencies
with the most direct interaction with citizens or the greatest
responsibility for citizen-facing services such as health and
social services, policing/justice, revenue, border services,
administration and pensions / social security.
As part of the report, Accenture surveyed nearly 800 public
service technology professionals from nine countries in North
America, Europe and Asia-Pacific to identify emerging technologies
that are being implemented or piloted. These technologies
include advanced analytics, predictive modeling, the internet of
things, intelligent process automation, video analytics,
biometrics/ identity analytics, machine learning and natural
language processing/generation.
Nearly three-quarters (73 percent) of respondents cited Improved
data security and privacy protection as the top benefit anticipated
by investing in emerging technologies. This is true across all
service sectors represented in the survey.
While two-thirds (68 percent) of respondents from border
agencies expect to see increased protection benefits by adopting
emerging technologies, an even greater number of respondents from
social security and revenue agencies –84 percent and 76 percent,
respectively –cited it as their top anticipated benefit, according
to the report. Revenue, pension and social security agencies
emphasized the potential of reducing risk and improving fraud
prevention as key benefits for implementing analytics and biometric
technologies.
“As public service and government agencies continue to collect
and monitor increasing amounts of data, it becomes increasingly
critical to take every possible step to protect not only the
quality and collection of the data, but to protect all information
that could identify individual citizens as well. Advanced analytic
technologies are essential to achieving this goal,” said Terry
Hemken, who leads Accenture’s Health & Public Service Analytics
Insights for Government business.
Survey results also show that 71 percent of respondents said
they are currently deploying advanced analytics and predictive
modelling solutions. The industry sectors citing the highest levels
of adoption of data analytics solutions are revenue and social
services (81 percent and 80 percent, respectively), followed by
border agencies (74 percent) and public safety agencies (62
percent).
More than two-thirds (69 percent) of all respondents said they
are deploying or considering deploying biometric technologies.
Interestingly, although nearly two-thirds (62 percent) of
respondents said they are aware of video analytics technology,
fewer than one-third (28 percent) said their agencies are
implementing video analytics solutions.
The industry sector citing the highest adoption rate of
biometric technologies is public safety, at 51 percent, followed
closely by respondents from pension and social security agencies
(48 percent). Just over one-third (36 percent) of border agencies
said they were deploying biometric technologies.
The study shows that biometric solutions are in high demand and
in widespread use, with e-passports and iris recognition being
implemented most frequently. In fact, nearly two-thirds (65
percent) of survey respondents reported that they are piloting,
implementing or researching the use of biometrics and identity
analytics.
“Biometrics-based security solutions working in combination with
analytics technologies offer government agencies powerful, and
previously unavailable, real-time identification and authentication
capabilities, enhancing both the security and understanding of
data,” said Ger Daly, who leads Accenture’s Defense & Public
Safety business. “This enables a new level of customer service,
essentially building government services around the citizen, not
the institution.”
Country Insights
- Data privacy and data security concerns
were cited as top challenges in all nine countries surveyed, but
were top concerns among respondents from Singapore and Australia,
cited by 59 percent and 51 percent, respectively. Respondents from
the United Kingdom and Germany were the least likely to say they
were concerned about data privacy and security (14 percent and 15
percent respectively).
- Respondents in Australia and Singapore
identified agencies that were the most likely to say they are
implementing biometric technologies (68 percent each) while the
country with the lowest rate of adoption is Finland, at 22
percent.
- Respondents from the U.S. were the most
likely to say that the deployment of biometrics could reduce risk
and improve data security and privacy (51 percent), with
respondents from Japan the least likely to hold this view (12
percent).
- Respondents from Australia and France
were the most likely to say that the deployment of data analytics
could reduce risk and improve data security, cited by 48 percent
and 45 percent of respondents in those countries, respectively.
Respondents from the U.S. were least likely to hold this view, at
only 2 percent.
- Respondents in Japan were more likely
than those in any other country surveyed to say they use video
analytics, at 43 percent, while respondents from Germany were the
least likely to adopt this technology, at 18 percent.
- Agencies in Australia and Singapore are
the most likely to implement biometrics/ identity analytics
technologies at 68 percent each, followed by Japan (57 percent),
France (42 percent) and the U.K. (34 percent).
Methodology
Accenture conducted an online survey of 774 technology leaders
in public service organizations at all levels of government,
responsible for creating, maintaining and expanding citizen
services, and overseeing budget, purchasing and policy decisions in
nine countries: Australia, Finland, France, Germany, Japan, Norway,
Singapore, the United Kingdom and the United States. The survey was
supplemented by in-depth, qualitative interviews with technology
experts across these countries.
About Accenture
Accenture is a leading global professional services company,
providing a broad range of services and solutions in strategy,
consulting, digital, technology and operations. Combining unmatched
experience and specialized skills across more than 40 industries
and all business functions – underpinned by the world’s largest
delivery network – Accenture works at the intersection of business
and technology to help clients improve their performance and create
sustainable value for their stakeholders. With more than 411,000
people serving clients in more than 120 countries, Accenture drives
innovation to improve the way the world works and lives. Visit us
at www.accenture.com
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