UPS Gives Merchants Greater Control To Manage Returns
August 08 2017 - 9:00AM
- UPS Returns® Manager provides merchants with online management
and visibility of returns
- For authorized packages, consumers can create a return shipment
from any UPS tracking results page
- Consumers can print return labels at The UPS Store®
locations
UPS (NYSE:UPS) today said it will offer UPS Returns® Manager, a
free online tool that allows e-commerce merchants to customize
return shipments according to their policy.
By using this tool, UPS business customers can manage return
shipments without having to integrate new technology into their own
IT systems. Consumers using the service can print a return shipping
label directly from ups.com tracking (website and mobile) and from
email alerts. They also can print return labels at The UPS Store®
locations at no additional cost.
UPS Returns Manager, which launches Aug. 14 in the United States
and Aug. 28 in 43 additional countries, gives internet merchants a
valuable tool to manage returns in a vast marketplace where
shoppers send back hundreds of billions of dollars in merchandise
each year. In fact, various industry estimates peg the cost of
processing returns in a range of 10%-15% of the cost of goods
sold.
“Online returns are a headache for many merchants and their
customers. The UPS Returns Manager makes the process a lot easier,”
said Stu Marcus, UPS vice president of customer technology
marketing. “It’s perfect for any shipper, especially small and
mid-sized merchants that lack this capability in-house. UPS is the
first logistics provider to offer the ability to create a return
shipment through a tracking results page.”
The new service allows UPS shippers to administer authorized
return shipments, set their service level, request a reason
for return and see reports on their shipments.
The outbound and return packages are linked in tracking,
allowing for easy association of the two shipments.
UPS Returns Manager provides numerous benefits to merchants who
ship with UPS:
- The ability to pre-authorize returns shipments for specified
accounts
- A controlled, consumer-friendly returns process similar to
those at large retail sites but without integrating technology
- A source for business intelligence and other insights about
reasons for returns
- An immediate and hassle-free way to provide return labels to
customers
- A cost-effective alternative to placing a return label in every
outbound package
- Increased customer loyalty due to easy returns
A report published by the National Retail Federation shows that
Americans returned $260.5 billion in merchandise – 8% of all
purchases – to retailers in 2015. Other market research underscores
the importance of shippers communicating returns policies to their
consumers.
The 2017 UPS Pulse of the Online Shopper study shows that 75% of
avid online shoppers have shipped returns back to the retailer and
that many customers consider the terms of a merchant’s return
policy when deciding whether to make a purchase. Data collected in
2015 and published by Invesp show that at least 30% of e-commerce
orders are returned, compared with less than 9% of sales from
brick-and-mortar stores.
UPS Returns Manager will be available in 44 countries and
territories for intracountry and intraEuropean Union package
returns.
About UPS
UPS (NYSE: UPS) is a global leader in logistics, offering a
broad range of solutions including transporting packages and
freight; facilitating international trade, and deploying advanced
technology to more efficiently manage the world of business.
Headquartered in Atlanta, UPS serves more than 220 countries and
territories worldwide. The company can be found on the web
at ups.com and its corporate blog can be
found at longitudes.ups.com. To get UPS news
direct, follow @UPS_News on Twitter.
Kyle Peterson
404-828-4626
kylepeterson@ups.com
United Parcel Service (NYSE:UPS)
Historical Stock Chart
From Aug 2024 to Sep 2024
United Parcel Service (NYSE:UPS)
Historical Stock Chart
From Sep 2023 to Sep 2024