ALLENTOWN, Pa., July 12, 2017 /PRNewswire/ -- J.D. Power has
once again ranked PPL Electric Utilities highest for residential
customer satisfaction in its class in the eastern United States, a streak now at six straight
years.
The J.D. Power award, announced today, means PPL has landed the
top spot among large electric utilities in this part of the country
for 14 of the 19 years that J.D. Power has been conducting its
residential electric customer survey.
"PPL employees come to work each day with a mindset that puts
customers first," said Greg Dudkin,
president of PPL Electric Utilities. "I dedicate this award to our
people, whose tradition of excellence, innovation and commitment
delivers reliable and affordable electric service for homes and
businesses in our area."
PPL Electric Utilities' score of 739 improved on last year's
score by 34 points. The average score in the large utility group in
the East is 704. Companies are ranked on a 1,000-point scale. The
East Large Segment is made up of 16 utilities. The national average
among all types and sizes of electric utilities, including electric
cooperatives, was 719, according to J.D. Power.
"Our business is delivering safe, reliable power, but our
employees who help make that happen also live and work in the
cities and towns we serve. They're volunteering to make those
communities better places," Dudkin said. "They're helping customers
save energy and money. They're respecting and protecting the
environment."
PPL has also captured 11 J.D. Power awards for business customer
satisfaction, the last in 2014.
PPL Electric Utilities provides electric delivery service to
more than 1.4 million homes and businesses in Pennsylvania and ranks among the best utility
companies in the country for customer service and reliability. PPL
Electric Utilities is a major employer in the communities it
serves. It is a subsidiary of PPL Corporation (NYSE: PPL). For more
information visit www.pplelectric.com.
Visit our media website at
www.pplnewsroom.com for additional news
and background about PPL Corporation.
Contact:
|
Joe Nixon,
610-774-5997
|
|
jcnixonjr@pplweb.com
|
|
PPL Electric
Utilities
|
View original
content:http://www.prnewswire.com/news-releases/ppl-electric-utilities-wins-sixth-straight-jd-power-customer-satisfaction-award-300487008.html
SOURCE PPL Electric Utilities