Papa John’s Dominates the Pizza Category in Customer Satisfaction and Product Quality
June 20 2017 - 11:39AM
Business Wire
Pizza brand celebrates #1 ranking among QSR
pizza chains in annual American Customer Satisfaction Index (ACSI)
report for 16th time in 18 years
Papa John's continues to best the pizza category when it comes
to quality and is celebrating with yet another top ranking from
consumers. According to the 2017 American Customer Satisfaction
Index (ACSI) that was released today, Papa John’s ranked first
among QSR-pizza brands in customer satisfaction and product
quality, while also ranking tied for second overall among limited
service restaurants. This year’s recognition marks the 16th time
out of the previous 18 years that the Louisville-based pizza chain
led the pizza industry in overall customer satisfaction. The 16th
#1 ACSI ranking is unprecedented in the restaurant category and
reinforces Papa John’s category leadership in quality.
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Papa John's celebrates #1 ranking among
QSR pizza chains in annual American Customer Satisfaction Index
(ACSI) report for 16th time in 18 years (Graphic: Business
Wire)
“Our journey to better is a path we set out on more than 30
years ago because you can't make good wine from bad grapes and our
customers recognize the difference," said Papa John, Founder,
Chairman and CEO of Papa John’s International. “You can feel the
passion for quality from everyone at Papa John’s from our drivers
to our pizza makers to our dedicated executive leadership
team.”
Papa John's earned the highest marks in customer satisfaction
and product quality among quick-service pizza restaurants in the
individual ACSI ratings. These measures were the result of survey
data from roughly 180,000 customers over the past 12 months. Papa
John's dedication to quality is reinforced by its financial
investment of over $100 million dollars to provide superior
products to its customers. Papa John’s is the first national pizza
delivery chain to announce the removal of: flavor enhancer MSG,
preservatives like BHA and BHT; cellulose and partially
hydrogenated oils; artificial flavors and synthetic colors and the
removal of High Fructose Corn Syrup across the entire food
menu.
Consumers surveyed were asked about the best aspect of their
experience with Papa John’s Pizza. Top responses included:
- “I love that the ingredients always
taste fresh!”
- “Papa John's has the best tasting pizza
ever.”
- “Crust on their pizza is the
best!”
- “Taste and freshness are always
great.”
Just last month, Papa John's was selected as Pizza Chain
Brand of the Year in the 2017 Harris Poll EquiTrend Rankings
and recently announced that 60 percent of Papa John's domestic
sales originate from digital channels.
About ACSI Survey
ACSI uses customer interviews as input to a multi-equation
econometric model developed at the University of Michigan's Ross
School of Business. The ACSI model is a cause-and-effect model with
indices for drivers of satisfaction on one side (customer
expectations, perceived quality and perceived value), satisfaction
(ACSI) in the center, and outcomes of satisfaction on the other
side (customer complaints and customer loyalty, including customer
retention and price tolerance). Indexes are reported on a 0 to 100
scale.
About Papa John's
Headquartered in Louisville, Kentucky, Papa John's
International, Inc. (NASDAQ: PZZA) is the world's third-largest
pizza delivery company. For 16 of the past 18 years, consumers have
rated Papa John's No. 1 in customer satisfaction among all national
pizza chains in the American Customer Satisfaction Index (ACSI).
Papa John's is the Official Pizza Sponsor of the National Football
League, the Official Pizza of Major League Baseball and the
Official Pizza Partner of the National Hot Rod Association (NHRA).
For more information about the company or to order pizza online,
visit Papa John's at www.papajohns.com. Also visit us on Facebook
at www.facebook.com/PapaJohns, Twitter at
http://twitter.com/PapaJohns, YouTube at
www.youtube.com/user/papajohns, Instagram at
instagram.com/papajohns, and Pinterest at
www.pinterest.com/papajohnspizza. Looking to be a part of something
Better? Join the Papa John’s Pizza Family at
www.papajohns.com/careers/ and www.papajohns.com/franchise
About ACSI
The American Customer Satisfaction Index (ACSI) is a national
economic indicator of customer evaluations of the quality of
products and services available to household consumers in the
United States. The ACSI uses data from interviews with roughly
180,000 customers annually as inputs to an econometric model for
measuring customer satisfaction with more than 300 companies in 43
industries and 10 economic sectors, as well as over 100 services,
programs, and websites of federal government agencies.
ACSI results are released on a monthly basis, with all measures
reported using a scale of 0 to 100. ACSI data have proven to be
strongly related to a number of essential indicators of micro and
macroeconomic performance. For example, firms with higher levels of
customer satisfaction tend to have higher earnings and stock
returns relative to competitors. Stock portfolios based on
companies that show strong performance in ACSI deliver excess
returns in up markets as well as down markets. And, at the macro
level, customer satisfaction has been shown to be predictive of
both consumer spending and gross domestic product growth. The Index
was founded at the University of Michigan's Ross School of
Business and is produced by ACSI LLC. The ACSI can be
found on the Web at www.theacsi.org.
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Papa John's International, Inc.Peter Collins, 502-261-4233Senior
Director, Public Relationspeter_collins@papajohns.com
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