New Comcast Mobile App “Tech ETA” Feature Notifies California Customers When Service Technicians Are On the Way
February 21 2017 - 8:00AM
Business Wire
Putting an End to Guesswork, “Tech ETA” on the
XFINITY My Account App Allows Customers to Pinpoint When Their
Technician Will Arrive
Today in California, Comcast will launch a new feature in the
XFINITY My Account app called “Tech ETA” that gives customers an
estimated 30-minute window for when a technician will arrive for
scheduled service.
“We know that our customers’ time is valuable,” said Hank Fore,
Regional Senior Vice President of Comcast’s California Region. “We
want to help them better plan their day when they have an
appointment scheduled. We’re giving our customers more convenient
mobile and digital ways to interact with us – we want to fit into
their lives and not the other way around.”
Comcast customers no longer need to call to reconfirm an
appointment or guess when a technician is on the way. Tech ETA will
show when the technician is “en route” and has arrived at your
home. Customers can even see the tech’s name and photo, so they
know exactly who to expect at their door.
Striving to eliminate wait time for customers, Comcast also
narrowed its appointment windows from 4 hours to 2 hours and is
working hard to be on time for every technician appointment. In
2016, Comcast achieved a 97 percent on-time arrival rate. And if
the arrival time is late, Comcast credits the customer’s account
with $20.
Comcast is in the midst of a multiyear effort to transform
customer service and customer experience. From investments in
technology and training, to hiring 5,500 new U.S.-based customer
service employees, to new customer tools and billing enhancements,
to store renovations – the entire company is engaged in this
mission. Tech ETA is an example of the work Comcast is doing
simplify the experience and make customers’ lives easier.
Customers can access Tech ETA on the My Account Android and iOS
app.
For more information, visit
https://experience.xfinity.com/know-exactly-when-were-on-our-way/.
About Comcast Cable
Comcast Cable is the nation's largest video, high-speed
Internet and phone provider to residential customers under the
XFINITY brand and also provides these services to businesses under
the Comcast Business brand. Comcast has invested in technology to
build an advanced network that delivers among the fastest broadband
speeds, and brings customers personalized video, communications and
home management offerings. Comcast Corporation
(Nasdaq: CMCSA, CMCSK) is a global media and technology
company. Visit www.comcastcorporation.com for more
information.
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Comcast CableJenny Gendron, 925-424-0245Mobile:
925-784-2730Jenny_Gendron@comcast.com
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