T-Mobile Prepares for Series of Powerful Storms Impacting Northern California and Northern Nevada
January 08 2017 - 3:00PM
Business Wire
The Un-carrier offers guidance to customers to
keep them connected before, during and after the storms
With rain, snow and strong winds hitting Northern California and
Northern Nevada over the next several days, T-Mobile’s operations
and engineering teams are actively monitoring weather patterns and
preparing equipment and supplies in affected areas to help
customers stay connected.
From readying backup generators, Cell-On-Wheels (COW), and fuel
tanks, to setting up an engineering Command Center in the areas of
expected impact, T-Mobile engineers and rapid response teams are
ready to mobilize. In addition, T-Mobile’s Geo-Redundant Network
Operation Centers (NOCs) will closely manage network traffic and
further coordinate any response needed.
Here are some important steps people can take to increase
chances of connecting with loved ones before, during and after the
storm:
- Make sure your phone is fully
charged and have a plan to recharge your phone in case of a
power outage, such as a car charger or portable power charger. You
can find several options in our retail stores.
- Conserve phone battery
life during power outages by utilizing your phone’s
power-save mode. Also consider reducing screen brightness, turning
off location-based services when they’re not being used, and
limiting app usage and downloads.
- Send a text instead of
calling. Text messages are more likely to get through during high
usage periods since texts require fewer network resources.
- If you need to make a call, keep it
short so others can get through. The number of calls
spikes during severe weather events; try to limit conversations and
keep the network available for all to use.
- Keep your phone dry by
storing it in a plastic bag or other waterproof covering.
- Make sure emergency contacts are
updated on your phone.
- Use Wi-Fi calling if
cellular service is not available. Wi-Fi calling allows T-Mobile
customers with capable devices to text and make and receive voice
calls via any Wi-Fi connection.
- For iOS go to Settings
> Phone > Wi-Fi Calling.
- For Android go to Settings
> More Connection Settings > Wi-Fi Calling.
Customers can stay up to date with the latest storm forecasts
from NOAA’s National Weather Service at weather.gov. For
T-Mobile Customer Care, visit www.my.t-mobile.com or call
611 from your T-Mobile handset.
About T-Mobile US, Inc.:
As America's Un-carrier, T-Mobile US, Inc. (NASDAQ: TMUS) is
redefining the way consumers and businesses buy wireless services
through leading product and service innovation. The Company's
advanced nationwide 4G LTE network delivers outstanding wireless
experiences to 71.5 million customers who are unwilling to
compromise on quality and value. Based in Bellevue, Washington,
T-Mobile US provides services through its subsidiaries and operates
its flagship brands, T-Mobile and MetroPCS. For more information,
please visit http://www.T-Mobile.com.
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