BLUE BELL, Pa., Sept. 19, 2016 /PRNewswire/ -- Unisys
Corporation (NYSE: UIS) today announced a three-year contract
with Empresa de Servicios Públicos de Heredia (ESPH), a state-owned
company who provides services for public lighting,
telecommunication, sewage, drinking water supply and electricity in
Costa Rica. As a first step,
Unisys will be providing endpoint management support to
approximately 320 branches, over 2,800 types of computer equipment,
500 corporate servers and more than 400 network elements of great
importance for ESPH.
The solution provides an automated method for the provisioning
and support of key equipment, overall IT service request automation
of every request, the generation of service level management
reports, and alerting management to potential breeches of SLA
levels.
This is one of the first joint client engagements entered into
by and between Unisys and ServiceNow® following the
official notice of their partnership in Latin America. With the support of Unisys and
ServiceNow, ESPH will address aspects such as network equipment
configuration, managing approximately 3,000 users of smart devices;
SLA handling and generation of deviations; regular reports and
statistics; generation of areas for inventory and staff turnover;
as well as the use of a database for IT and service providing
companies, among others.
"We are confident that with Unisys support we have the certainty
of having an efficient service that enables us to keep working in
order to meet new challenges through a new business strategy, which
opens up opportunities to competitiveness and growth based on
commitments with our clients by offering them high quality services
and continuity," said Johann Montero
Araya, CIO of ESPH.
"It is a great pleasure to be able to cooperate with ESPH in
their business operations. We are sure that with our solutions and
experience, ESPH will offer its clients high quality standard and
efficient services," said Fernando
Schaeffer, Latin America
vice president of sales, Unisys.
About Unisys
Unisys is a global information technology company that works with
many of the world's largest companies and government organizations
to solve their most pressing IT and business challenges. Unisys
specializes in providing integrated, leading edge solutions to
clients in the government, financial services and commercial
markets. With more than 20,000 employees serving clients around the
world, Unisys offerings include cloud and infrastructure services,
application services, security solutions, and high-end server
technology. For more information, visit www.unisys.com.
Follow Unisys on Twitter and LinkedIn.
RELEASE NO.: 0919/9450
Unisys and other Unisys products and services mentioned herein,
as well as their respective logos, are trademarks or registered
trademarks of Unisys Corporation. Any other brand or product
referenced herein is acknowledged to be a trademark or registered
trademark of its respective holder.
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SOURCE Unisys Corporation