ATLANTA, Aug. 8, 2016 /PRNewswire/ -- Delta Air Lines
(NYSE: DAL) will provide $200 in
travel vouchers to all customers who experienced a delay of greater
than three hours or a cancelled flight as a result of today's
systemwide outage.
The vouchers are available for travel on all Delta and Delta
Connection-operated flights.
"We know that travelers value our commitment to excellent
operational performance, and today we did not deliver on that
commitment," said Gil West, Delta's
Senior Executive Vice President and Chief Operating Officer. "We
want our customers to know we are thoroughly investigating the
matter and that we are truly sorry."
Delta cancelled hundreds of flights and hundreds more were
delayed as it worked to reset its operation following a loss of
power in Atlanta that impacted
Delta computer systems and operations worldwide. Systems are fully
operational and flights resumed hours ago but delays and
cancellations remain as recovery efforts continue.
Customers impacted by the outage and who have provided their
email address will be contacted today and will receive their
voucher in 7-10 business days. Customers who have not been
contacted can complete a Customer Care form on www.delta.com/wecare
to receive their voucher. All travel must be booked by Aug. 8, 2017.
A travel waiver is in
effect: http://www.delta.com/content/www/en_US/traveling-with-us/advisories/system-outage.html.
Delta Air Lines serves nearly 180 million customers each year.
In 2016, Delta was named to Fortune's top 50 Most Admired Companies
in addition to being named the most admired airline for the fifth
time in six years. Additionally, Delta has ranked No.1 in the
Business Travel News Annual Airline survey for an unprecedented
five consecutive years. With an industry-leading global network,
Delta and the Delta Connection carriers offer service to 335
destinations in 61 countries on six continents. Headquartered in
Atlanta, Delta employs more than
80,000 employees worldwide and operates a mainline fleet of more
than 800 aircraft. The airline is a founding member of the SkyTeam
global alliance and participates in the industry's leading
transatlantic joint venture with Air France-KLM and Alitalia
as well as a joint venture with Virgin Atlantic. Including its
worldwide alliance partners, Delta offers customers more than
15,000 daily flights, with key hubs and markets including
Amsterdam, Atlanta, Boston, Detroit, Los Angeles, Minneapolis/St.
Paul, New York-JFK and LaGuardia, London-Heathrow, Paris-Charles de
Gaulle, Salt Lake City, Seattle and Tokyo-Narita. Delta has
invested billions of dollars in airport facilities, global products
and services, and technology to enhance the customer experience in
the air and on the ground. Additional information is available on
the Delta News Hub, as well as delta.com, Twitter @DeltaNewsHub,
Google.com/+Delta, and Facebook.com/delta.
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SOURCE Delta Air Lines