CUSTOMER Magazine Selects 8x8’s Ground-Breaking Virtual Contact Center Solution As a 2015 Contact Center Technology Winner
July 21 2015 - 12:05PM
Business Wire
Company Recognized for Contact Center
Innovation, Customer Service Excellence
8x8, Inc. (NASDAQ:EGHT), a leading provider of cloud-based
unified communications and contact center solutions, today
announced that Virtual Contact Center (VCC), the company’s flagship
contact center offering, was named as a 2015 CUSTOMER Contact
Center Technology winner, presented CUSTOMER magazine.
Last week, 8x8 broke new ground in the contact center with a set
of powerful analytics as part of its latest release of Virtual
Contact Center (VCC). VCC Analytics, a prominent capability
featured in the new release, provide unique insights into the
customer experience, increased contact center efficiencies and
advanced workflow optimization to better manage their contact
center and increase customer loyalty.
“We congratulate 8x8 for its contact center achievements and
2015 CUSTOMER Contact Center Technology Award,” said Rich Tehrani,
CEO, TMC. “Virtual Contact Center was selected for its innovation,
quality and unique capabilities that offer a highly personalized
customer experience. We’re pleased to recognize 8x8’s product
innovation and distinct contributions for contact center
advancement.”
This 10th-Annual Contact Center Technology Award, presented by
CUSTOMER Magazine, honors vendors and technologies that have
embraced technology as a key tool for customer service excellence.
This award distinguishes their success as innovators, thought
leaders, and market movers in the contact center and customer care
industries. Results of the 2015 CUSTOMER Contact Center Technology
Award will be published in the July/August edition of CUSTOMER
Magazine.
"We are honored that Virtual Contact Center was awarded CUSTOMER
Magazine’s highest achievement for contact center innovation," said
Enzo Signore, chief marketing officer for 8x8. "8x8 is committed to
improving agent productivity, personalizing the customer experience
and developing advanced offerings that allow companies to build
high-value relationships that drive customer loyalty. With VCC, 8x8
continues to enhance its capabilities to help enterprises transform
their business and consistently deliver an exceptional, a highly
differentiated customer experience.”
About 8x8, Inc.
8x8, Inc. (NASDAQ:EGHT) is the trusted provider of secure
and reliable enterprise cloud communications solutions to more than
40,000 businesses operating in over 40 countries across six
continents. 8x8's out-of-the-box cloud solutions replace
traditional on-premises PBX hardware and software-based systems
with a flexible and scalable Software as a Service (SaaS)
alternative, encompassing cloud business phone service, contact
center solutions, and conferencing. For additional information,
visit www.8x8.com, or www.8x8.com/UK or connect with
8x8
on Google+, Facebook, LinkedIn and Twitter.
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Press Contact8x8, Inc.Jodi Guilbault,
415-987-4970jodi.guilbault@8x8.com
8x8 (NYSE:EGHT)
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