NEW YORK, May 5, 2015 /PRNewswire/ -- Capgemini, one
of the world's foremost providers of consulting, technology and
outsourcing services, today announced that it has implemented a new
equipment and supply online ordering system for Domino's Pizza
(NYSE: DPZ) franchisees. The new system is built on the
NetSuite SuiteCommerce platform and enables Domino's network
of over 1,000 independent franchisees in North America to easily order equipment and
supplies online. The cloud-based platform is integrated with
Domino's franchisee support organization, bringing efficiency to
the franchisee ordering process by streamlining operations for
producing its made-to-order fresh pizzas and other items.
Capgemini helped Domino's replace its existing equipment and
supply order management system with NetSuite SuiteCommerce.
NetSuite Inc. (NYSE: N) is a provider of cloud-based financials/ERP
and omnichannel commerce software suites. The new online system,
which went live in December 2014,
streamlines the equipment and supply ordering process for
franchisees through self-service payment and shipment tracking.
Capgemini also integrated the system with Domino's North America enterprise resource planning and
warehouse management systems. The integration is intended to aid
operations and further enhance the ordering experience by providing
Domino's customer service representatives with the data visibility
they need to improve the accuracy and efficiency of phone orders,
as well as their ability to assist with online inquiries. The
system helps franchisees significantly reduce the time required to
order supplies—from weeks to hours, or even minutes.
"As a leading global retailer in online transactions, we are
well known for using innovative technologies to enhance our
customer experience, but what we do for our franchisees is equally
important," said Kevin Vasconi,
Domino's Pizza executive vice president and CIO. "With the help
of Capgemini, we are significantly improving the efficiency,
availability and functionality of our franchisee ordering system,
ultimately providing an improved experience for our franchise
partners and a platform for Domino's to drive future growth
opportunities."
Capgemini and Domino's have worked together to enable Domino's
digital innovation goals across a number of areas. For example,
Capgemini helped establish a commerce architecture strategy;
defined a customer information strategy to generate actionable
customer analytics across channels and enabled a common point of
sale (POS) system globally to enable faster time to new
markets.
"We are proud to be a longstanding provider for Domino's and
are excited about our work together to further enhance their
reputation as a digital leader in serving up technology innovations
for franchisees and customers," said Ted Levine, global sector leader, consumer
products & retail, Capgemini. "Our extensive experience as a
leading systems integrator and deep experience in the restaurant
industry segment enables us to help Domino's improve operational
effectiveness through technology."
About Capgemini
With more than 145,000 people in over
40 countries, Capgemini is one of the world's foremost providers of
consulting, technology and outsourcing services. The Group
reported 2014 global revenues of EUR 10.573
billion (more than $13 billion
USD). Together with its clients, Capgemini creates and
delivers business and technology solutions that fit their needs and
drive the results they want. A deeply multicultural organization,
Capgemini has developed its own way of working, the Collaborative
Business ExperienceTM, and draws on
Rightshore®, its worldwide delivery model. Learn
more about us at www.capgemini.com.
Rightshore® is a trademark belonging
to Capgemini
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SOURCE Capgemini