SAN ANTONIO, Dec. 9, 2014 /PRNewswire/ -- Geekdom company
member and Rackspace (NYSE: RAX) spinout, HelpSocial, has announced
full, public availability of an innovative, first-of-its-kind
social monitoring tool and application programming interface (API).
HelpSocial is the first platform created to help businesses
integrate social across their companies for real-time social
customer service. The launch of the tool and API will be beneficial
to businesses across every industry.
HelpSocial will help solve two major problems for businesses
involved in social:
- It provides web and mobile apps with workflow designed
specifically to address the growing demand for realtime customer
service in social media.
- It provides an API helping a business scale social activities
throughout the company by allowing each department to choose which
social functions and pieces of data they need, regardless of the
software stack they operate on.
Sales and customer service operations are most effective when
the entire business operates together. Connecting data sets and
teams from around the company with realtime social data enables
everyone to contribute towards winning new sales and preventing
customer churn.
"We've discussed social goals and plans with companies all of
over the world from startups to major enterprises. They all talk
about social eventually becoming another mainstream channel of
communication for their companies," said Matt Wilbanks, HelpSocial CEO. "The problem is
that they can't afford the disruption associated with converting
the entire organization to a new software ecosystem and they
haven't found a tool that can scale across their diverse list of
applications. The HelpSocial platform is built exactly for this
problem."
The web and mobile apps help businesses who monitor social media
to instantly understand the full context of a social comment. For
example, recognizing who the person is that made the comment -
customer, employee, influencer, media member, etc, how important
the comment is at that moment relative to everything else happening
at the company and who from across the business they need to get
involved to handle the issue.
The API expands this capability by connecting teams around the
business with other pieces of data that are related to what they're
doing at a given moment. It combines that data with the social
functions needed to take advantage of an opportunity to win a new
customer or prevent one from churning the instant a situation
presents itself.
For more information on HelpSocial, pricing and how the company
is making a difference in the world of customer service, visit
www.helpsocial.com.
About HelpSocial
HelpSocial originated at Rackspace
where the technology was built and used in full production for more
than three years for bringing Fanatical Support to social networks.
The co-founders, Matt Wilbanks, CEO,
and Robert Collazo, CTO, spun out in
2014 with their lead investment from Dallas Mavericks owner and
Shark Tank investor, Mark Cuban and
strong support from San Antonio
based Geekdom Fund. The competitive differences in HelpSocial go
beyond features, functions, UI design and the API. The technology
was built because they needed a set of tools that could handle
those challenges better than anything else available and serve as a
foundation for scaling social out wherever future demands require.
Visit www.helpsocial.com.
About Geekdom
Founded in 2011 by Graham Weston, chairman of Rackspace, and
CoffeeCup Software's Founder Nicholas
Longo, Geekdom strives to provide an inspiring environment
for bright minds to explore ideas in entrepreneurship, technology,
leadership, and creativity, develop talents, and connect to a
community of like-minded people. Visit www.geekdom.com.
CONTACT: Tanya Sammis,
tanya@sammisochoa.com, 1-210-390-4284
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SOURCE HelpSocial