8x8 Enhances Unified Cloud Communications Offering With New Calling, Chat and Web Conferencing Features
March 26 2012 - 8:15AM
8x8, Inc. (Nasdaq:EGHT), provider of innovative business
communications and cloud computing solutions, today announced the
addition of numerous feature enhancements to its Virtual Office
cloud PBX business phone service and integrated Virtual Office Pro
unified communications solution, to be unveiled at the Enterprise
Connect 2012 conference, March 26 – 29 in Orlando, Florida.
With the 8x8 Virtual Office unified cloud communications
solution, businesses can access their core communications services
from any location using an IP phone, PC and web browser or smart
phone. The latest feature enhancements provide businesses with
additional call handling capabilities and more intuitive web-based
options, making day-to-day business communications simpler and more
productive. They include:
- 4-Line Appearance Service – Virtual Office users now have the
option to upgrade their Polycom IP phone to handle 4 calls
simultaneously by using all 4 line keys to receive and transfer
calls, place callers on hold, etc.- a great feature for
receptionists or group administrators juggling many calls.
- Streamlined Dialing – Phone numbers stored in a user's Virtual
Office Online contact list can be pre-configured to automatically
navigate an auto attendant or retrieve voicemail by including
pauses, # and * symbols in the contact numbers.
- Call Handling – Call forwarding rules can now be assigned on a
group basis, rather than individually, to select many numbers such
as those with a specific area code.
- Online Chat – Chat session windows can be pulled out of the
Virtual Office Online browser and placed onto the user's desktop in
a freestanding, resizable browser window for more efficient
handling and usage. Users have the option to automatically bring a
chat window to the front whenever an incoming message is received.
- Presence Management – Users have an option to sort personal and
corporate directory contacts by presence to readily identify who's
available and who's not.
- Web Conferencing – Virtual Meeting users can now
instantly schedule a web conference by typing a simple
sentence such as "Sales Recap every Wed at 11am."
- Whiteboard – A new whiteboard feature allows Virtual Meeting
and Virtual Room video conferencing users to enhance collaboration
with a blank page and a palette of drawing tools.
- Content Sharing Annotation – Virtual Meeting and Virtual Room
users can highlight, draw and make notes on content being
shared to visually enhance a presentation. Users can save the
annotated screen as a PNG file.
- Chat Initiated Web Conference – Users can now quickly initiate
a Virtual Meeting web conference from within a chat window by
simply clicking "Start Meeting."
- Video Conferencing – Users can pop out the video panel of a
Virtual Meeting or Virtual Room to expand the content sharing area.
Users can now rearrange video and content sharing panels to be
side-by-side or stacked for better visibility.
"We are very pleased to roll out these new productivity
enhancing features to our cloud communications platform," said
Debbie Jo Severin, 8x8 chief marketing officer. "Many of these
upgrades were driven by the valuable input we receive from our
customers who are rapidly becoming proficient, web-based
communications users. It's great to see the adoption of these
technologies grow and the subsequent benefits they are delivering
to our business customers. We look forward to maintaining an open
dialogue with our customers so that we can continue to offer the
most innovative and powerful cloud communications solutions on the
market."
8x8's Virtual Office Pro unified cloud communications solution
offers enterprise class phone service with unlimited calling and a
wide array of PBX calling features plus unlimited web conferencing
with video, call recording and archiving, chat, Internet fax,
presence and voicemail management and a Virtual Office mobile app
for iPhone, iPad and Android devices for less than $50 per
user.
For additional information on 8x8's latest unified
communications enhancements, go to
http://www.8x8.com/CommunicationsSolutions/ByProduct/VirtualOffice/whatsnew.aspx.
For information on all 8x8 cloud communications solutions, go to
http://www.8x8.com/CommunicationsSolutions/ByProduct/VirtualOfficePro.aspx.
About 8x8, Inc.
8x8, Inc. (Nasdaq:EGHT) is a leading provider of cloud
communications and computing solutions. With a portfolio of SaaS
and IaaS solutions encompassing hosted communications services,
contact center, unified communications, video web conferencing,
managed dedicated hosting, virtual private servers and more, 8x8 is
uniquely positioned as a business' one-stop shop for everything
cloud. 8x8 has been delivering cloud services since 2002 and has
garnered a reputation for technological excellence and outstanding
reliability, backed by a commitment to exceptional customer
support. 8x8 customers include small to medium sized businesses,
distributed enterprise organizations and government agencies. For
additional information, visit www.8x8.com, or connect with 8x8 on
Facebook and Twitter.
CONTACT: Joan Citelli
8x8, Inc.
(408) 654-0970
jcitelli@8x8.com
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