Accelerated growth reflects the need among
practices of all sizes for communication and scheduling technology
that promotes automation, efficiency, and standardization
KNOXVILLE, Tenn., Aug. 10,
2022 /PRNewswire/ -- PerfectServe®, a leading
provider of cloud-based clinical collaboration and provider
scheduling solutions, today announced that its physician practice
business added over 400 new clients across 37 states in the first
half of 2022. Client profiles ran the gamut from single-physician
practices to large medical groups with 300 providers across more
than 100 locations.
In a given week, PerfectServe is going live
with anywhere from five to 15 new practices in all corners of the
country.
The surge in interest is notable following several years of
upheaval in the healthcare industry, much of which can be
attributed—at least in part—to challenges presented by the COVID-19
pandemic. PerfectServe first came to market in 1997 with an
automated answering service solution, and for many years, new
practices primarily adopted the technology as they moved away from
after-hours services with live agents. That still happens today,
but the impetus for adopting modern communication and scheduling
technology has evolved significantly.
"The COVID-19 pandemic exposed a lot of vulnerabilities in our
healthcare system," said PerfectServe CEO Guillaume Castel. "One of the downstream effects
we're seeing is that many medical practices still face significant
staffing shortages, and they're looking for solutions that can
bring tangible efficiencies to their day-to-day operations. The
pandemic opened a lot of eyes about the potential—and I'd even say
the necessity—of technology in healthcare, and it just so
happens that the core of PerfectServe's business is an intuitive,
quick-to-deploy collaboration platform that alleviates much of the
burden created by manual workflows, human error, and poor
communication."
Physician practice customers deploying PerfectServe—which offers
answering service, secure messaging, provider scheduling, and
patient engagement solutions—have shared some common pain
points:
- The aforementioned personnel shortages, which threaten the
wellbeing of existing staff while making it hard to maintain
patient satisfaction and provide the highest-quality care
- Disjointed communication workflows and rudimentary scheduling
systems (paper, spreadsheets, etc.) that result in missed patient
messages, physicians being interrupted when they're off work, and
other frustrating errors
- Fluctuating costs associated with live-agent answering
services, especially as inbound call volume has increased during
the pandemic
- A patchwork of inherited communication solutions as practice
consolidation accelerates
These challenges create an environment where clinicians and
supporting staff regularly have to surmount any number of
administrative or logistical tasks just to provide—or support those
who provide—patient care. PerfectServe's communication technology
brings order to the chaos by standardizing systems, access, and
workflows across all users and locations; facilitating accurate and
efficient delivery of all messages using pre-defined intelligent
routing; ensuring a consistent and predictable cost; and giving end
users an intuitive, reliable way to coordinate care.
For practices struggling with schedules that take too long to
create, must be distributed manually, and are often outdated the
second they're completed, PerfectServe offers relief in two ways.
The platform's built-in on-call scheduling functionality allows
schedules to be entered and maintained in real time, providing easy
access to one scheduling source of truth for all users. For larger,
more complex practices (or practice groups), PerfectServe's
Provider Scheduling powered by Lightning Bolt solution is capable
of ingesting thousands of rules and user preferences to quickly
auto-generate fair and complete schedules.
The pandemic sparked renewed interest in finding effective,
pragmatic ways to deploy technology to alleviate these
long-simmering pain points, and the uptick in PerfectServe's
physician practice business in the first half of 2022 shows that
the trend isn't slowing down.
"In a given week, we're going live with anywhere from five to 15
new practices in all corners of the country," said PerfectServe
Chief Medical Officer Rodrigo
Martínez, MD. "Our solutions are proven, we've got 25 years
of experience and best practices to bring to the table, and our
professional services team is capable of designing project plans
that fit just about anybody's needs. It's exciting that
PerfectServe has the right technology and the right team in place
to support healthcare organizations in their mission to modernize
the way care is delivered."
About PerfectServe
PerfectServe accelerates speed to care by optimizing
provider schedules, streamlining clinical communication, and
engaging patients and their families in the care experience. Our
cloud-based software simplifies complex clinical workflows and
schedules with secure and timely communication by dynamically
routing messages to the right person at the right time. We drive
more efficient care collaboration in all settings to improve
patient outcomes and bring joy back to caregivers. PerfectServe has
25 years of experience and is a trusted partner to more than 500
hospitals and 30,000 medical practices.
PerfectServe Contact:
Matt
Kothe | Sr. Corporate Marketing Manager
865.776.9824
mkothe@perfectserve.com
Media Contact:
Ashley
Greer | Media Relations, Uncommon Bold
ashley@uncommonbold.com
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SOURCE PerfectServe