New Relic Recognized as 2022 Gartner® Peer Insights™ Customers’ Choice for Application Performance Monitoring and Observability among Global and Large Enterprises
December 05 2022 - 10:00AM
Business Wire
New Relic has an overall average rating of 4.5
stars and one of the highest recommendation rates in the industry
at 90%
New Relic (NYSE: NEWR), the all-in-one observability platform
for every engineer, announced the company has been named Customers’
Choice in the 2022 Gartner Peer Insights ‘Voice of the Customer’:
Application Performance Monitoring and Observability among Global
and Large Enterprises. The distinction is based on feedback and
ratings from IT operations (ITOps), site reliability engineers
(SREs), cloud and platform ops, application developers, and product
owners who have experience purchasing, implementing, and using New
Relic.
Customer ratings put New Relic in the top leadership category,
with the Customer Choice distinction among Global and Large
Enterprises. As of November 15, 2022, New Relic maintains an
all-time overall rating of 4.5 stars out of 5.0 from nearly 1,400
verified customers, with 90% of customers recommending the
platform. New Relic has one the highest percentage of 5.0 star
ratings (64%) among APM and observability vendors.
“We remain devoted to giving engineering teams a source of truth
for making decisions with data across the entire software stack and
the software lifecycle,” said New Relic CEO Bill Staples.
“We are honored that our customers continue to recommend us as the
platform to keep their businesses running smoothly so they can
thrive and innovate. We believe this recognition is proof that
companies gain more value from our all-in-one observability
platform with more than 30 capabilities and predictable consumption
pricing.”
As every company becomes a software company, engineers in every
industry are using New Relic to gather real-time insights and
trending data about the performance of their software so they can
be more resilient and deliver exceptional customer experiences.
Only New Relic provides an all-in-one platform that is built as a
unified experience, giving customers access to a telemetry cloud
for all metrics, events, logs, and traces; powerful full-stack
analysis tools; and predictable usage-based pricing. New Relic is
praised by customers for its ease of use, integrated tool set, and
visibility into the entire technology stack.
Notable review quotes:
- “A fantastic integrated tool set providing observability at
every level from infrastructure to end user experience, with a
strong community and support, with tools that work with a variety
of popular frameworks and the APIs needed to enable more. New Relic
provides solid tools to gather and correlate basic metrics to real
end-user experiences, adding a lot of value for tracing actual
issues. The ease of writing queries in NRQL allows teams with
limited knowledge of the tool to generate queries that speak to
their own concerns and needs. Real-time data, flexible, query based
thresholding, and smart deviation detection combine to reduce noise
and time required to configure reasonable, actionable alerting. Our
app teams live inside their dashboards.” —Senior Systems Engineer,
IT Services
- “New Relic has caught major issues within our platform before
they spiraled out of control, as well as gave us the analytics on
how to prevent them in the future. It is a fantastic tool for
monitoring, and provides enough data to be a one stop shop for
every engineer building software.” —Principal Software Engineer,
Miscellaneous
- "Great tool - versatile, easy to use and set up. New Relic
gives us great observability over all products, in cloud and on
prem. We're able to centralize our metrics into a central location
allowing all operational teams to get a full view of all services
across all platforms" —Head of Cloud and Infrastructure,
Retail
- "New Relic is an essential tool for any company that works with
microservices. It helps you monitor all your services in one single
place. You can create dashboards, and alerts and be notified on
Slack that an incident is occurring with any of your services."
—Administrative, Retail
- "New Relic has a dashboard that provides a clear understanding
of the whole system's performance, and its essential function is to
help us quickly understand the potential source of application
issues and debug to find solutions. New Relic has an algorithm
agent that digs through applications and provides in-depth analysis
and insights that are crucial to analyzing the performance
bottleneck." —Data Center Infrastructure Engineer,
Manufacturing
More reviews are available on Gartner Peer Insights.
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About New Relic
As a leader in observability, New Relic empowers engineers with
a data-driven approach to planning, building, deploying, and
running great software. New Relic delivers the only unified data
platform that empowers engineers to get all telemetry—metrics,
events, logs, and traces—paired with powerful full stack analysis
tools to help engineers do their best work with data, not opinions.
Delivered through the industry’s first usage-based consumption
pricing that’s intuitive and predictable, New Relic gives engineers
more value for the money by helping improve planning cycle times,
change failure rates, release frequency, and mean time to
resolution. This helps the world’s leading brands including adidas
Runtastic, American Red Cross, Australia Post, Banco Inter, Chegg,
GoTo Group, Ryanair, Sainsbury’s, Signify Health, TopGolf, and
World Fuel Services (WFS) improve uptime, reliability, and
operational efficiency to deliver exceptional customer experiences
that fuel innovation and growth. www.newrelic.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20221205005191/en/
Media Contact Elena Keamy New Relic, Inc. PR@newrelic.com
Investor Contact Ingo Friedrichowitz New Relic, Inc.
IR@newrelic.com
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