Lighthouse1 Selects Siebel CRM OnDemand as Strategic CRM and Contact Center Solution
November 15 2005 - 9:00AM
Business Wire
Siebel Systems, Inc. (Nasdaq:SEBL) -- Innovator in Employee
Benefits Administration Deploys Siebel CRM OnDemand -- Integrated
with Siebel Contact OnDemand -- for Comprehensive Sales, Marketing,
Service, and Contact Center Capabilities Siebel Systems, Inc.
(Nasdaq:SEBL), a leading provider of customer-facing solutions,
today announced that Lighthouse1, a leading provider of hosted
consumer-directed healthcare (CDHC) administration solutions, has
selected Siebel CRM OnDemand to support its customer-facing
business processes, including sales, marketing, and customer
service. Based in Minneapolis, Lighthouse1 provides the benefits
administration industry with the premier hosted solution for the
administration of Section 125, 105, 132, and other pre-tax
healthcare spending programs. To support the company's dramatic
growth, Lighthouse1 evaluated a number of hosted CRM solutions to
replace its spreadsheet-driven infrastructure across sales,
marketing, and customer service. Siebel CRM OnDemand, coupled with
Siebel Contact OnDemand, met Lighthouse1's requirements for an
easy-to-deploy, comprehensive CRM and contact center solution. "As
a Software as a Service (SaaS) provider ourselves, we intrinsically
knew the benefits of a hosted solution, including faster time to
value, very low start-up costs, and scalability," said Jeff Fritz,
Chief Executive Officer at Lighthouse1. "With its completeness
across all customer-facing processes, Siebel's offering really
impressed us. From sales pipeline visibility to lead generation
management and powerful contact center capabilities for
streamlining customer support, Siebel CRM OnDemand was the only
solution that had everything we needed." Another key factor in the
selection process was that Siebel CRM OnDemand and Siebel Contact
OnDemand featured built-in business intelligence reporting
capabilities that captured all phases of the company's growth. For
example, in the sales organization Lighthouse1 utilizes the
analytic capabilities of Siebel CRM OnDemand to improve pipeline
management, drive higher close rates, and accelerate the sales
process. With the analytic capabilities of Siebel Contact OnDemand,
it is now easy to gain insight into contact center metrics and
service metrics, including measuring and shortening call wait
times, capturing customer satisfaction and feedback, facilitating
cross-selling and up-selling opportunities, and identifying areas
for improvement across contact center staff. "Our Siebel CRM
OnDemand solution gives us everything we need to run our
customer-facing business," said Jeff Bakke, Chief Operating Officer
at Lighthouse1. "By automating processes and giving us the analysis
and reporting we need to make real-time decisions across the
company, we can spend more time interacting with and building
relationships with our customers. And with Siebel's vision for the
future of hosted CRM, we know we'll be able to add future
functionality as we need it." Siebel's hosted software solutions
and deployment capabilities are a critical enabler of its new
Customer Adaptive Solutions Applications Strategy and Architecture.
Companies embracing Siebel Customer Adaptive Solutions will be able
to more effectively and quickly anticipate customer needs, realign
their customer-facing business processes for systemic and
consistent improvement, and direct the right actions across their
businesses to maximize customer satisfaction and profitability.
About Siebel CRM OnDemand Siebel CRM OnDemand is a hosted CRM
offering delivered over the Web and accessible from an Internet
browser at a fixed price per user per month. Customers can deploy
Siebel CRM OnDemand quickly, easily, and affordably without any
up-front IT investments. Hosted by IBM, Siebel CRM OnDemand
delivers complete sales, marketing, and service functionality;
built-in customer analytics; virtual call center technology;
embedded best practices; and world-class hosting services and
support. Siebel CRM OnDemand is now available for purchase. For
more information, visit www.crmondemand.com. About Lighthouse1
Lighthouse1 delivers consumer directed healthcare (CDHC)
administration software solutions including Lighthouse1
OnDemand(TM), the high performance Software as a Service (SaaS), to
resolve challenges in the administration of Section 125, 105, 132
and other pre-tax spending programs in the healthcare and employee
benefits industry. Its mission is to use the latest technology and
services to assist and support CDHC administrators in the
management of health care account services. Lighthouse1
OnDemand(TM) allows third party administrators and healthcare
providers to manage services for employer plans that include:
flexible spending accounts, health reimbursement arrangements,
variable employee benefits arrangements, health savings accounts
and transit plans. More information is available at
www.lighthouse1.com. About Siebel Systems Siebel Systems is a
leading provider of software solutions and services that drive
value and loyalty in client-customer relationships, providing
best-in-class capabilities in on-premise and hosted customer
relationship management (CRM), business analytics, and customer
data integration. Siebel's new Customer Adaptive Solutions enable
organizations to model their customer-centric business processes in
order to drive the most effective customer interactions, gain
increased insight over time, and continually realign those
processes for systemic and consistent improvement. With more than
$2 billion in R&D investments, 11-plus years of customer
software experience, an extensive global ecosystem of alliance
partners, and more than 4,000 customers and 3.7 million live users,
Siebel is the proven choice in helping organizations of all types
and sizes achieve customer-driven business results. For more
information, visit www.siebel.com. For more information on Siebel
Systems solutions and services, please visit our Web site: CRM --
http://www.siebel.com/crm; OnDemand Solutions --
http://www.crmondemand.com; Industry CRM --
http://www.siebel.com/industry-crm; Call Center and Service --
http://www.siebel.com/call-center; Sales Force Automation --
http://www.siebel.com/sales-force-automation; Marketing Automation
-- http://www.siebel.com/marketing-automation; Business
Intelligence -- http://www.siebel.com/business-intelligence;
Integration Solutions --
http://www.siebel.com/integration-solutions; CRM Services --
http://www.siebel.com/crm-services. Except for the historical
information contained herein, this press release contains
forward-looking statements that involve risk or uncertainties.
Future operating results of Siebel Systems may differ from the
results discussed or forecasted in the forward-looking statements
due to factors that include, but are not limited to, risks
associated with our pending merger with Oracle Corporation,
customer relations, such as the availability of Siebel Systems'
products and services, customer implementation of products and
services, relationships with customers, third-party vendors and
systems integrators, concentration of revenues in a relatively
small number of customers, existence of errors or defects in
products, ability to successfully manage growth, significant
current and expected additional competition and the need to
continue to expand product distribution and services offerings.
Further information on potential factors that could affect the
financial results of Siebel Systems are included in Siebel Systems'
Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and its
other filings with the Securities and Exchange Commission, which
are available at www.sec.gov. Siebel Systems assumes no obligation
to update the information in this press release. Siebel is a
trademark of Siebel Systems, Inc. and may be registered in certain
jurisdictions. All other product and firm names mentioned are the
property of their respective owners and are mentioned for
identification purposes only.
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