BURLINGTON, Mass., Oct. 13, 2021 /PRNewswire/ -- Nuance
Communications, Inc. (NASDAQ: NUAN) today announced that the
University of Michigan Health-West
(formerly Metro Health – University of
Michigan Health) has expanded its deployment of the Nuance®
Dragon® Ambient eXperience™ (DAX™), an ambient clinical
intelligence solution that empowers physicians to reduce
administrative workloads and focus on patient care with clinical
documentation that writes itself.
The Nuance DAX pilot at University of
Michigan Health-West began earlier this year throughout
primary and specialty care settings. The expansion to the
hospital's entire primary care group will allow even more
healthcare providers to focus on the patient rather than the
administrative tasks, resulting in significant time savings,
improved patient care, and, ultimately, better health outcomes.
"We have already discovered multiple advantages to suggest that
Nuance DAX could become a transformative innovation for our
organization," said Dr. Lance M.
Owens, Chief Medical Information Officer at University of Michigan Health-West. "This
technology captures documentation automatically and enables better
patient-provider engagement. It is yet another way we are
relentlessly pursuing our vision to deliver innovations that change
care and care that changes lives."
"University of Michigan Health-West
is a model for the deep partnerships needed to transform healthcare
delivery and empower physicians with the advanced technology they
need to provide personalized patient care," said Diana Nole, Executive Vice President and General
Manager of Nuance Healthcare. "Nuance DAX works seamlessly in the
background unlocking the physician from the burden of
administrative tasks and enables them to focus solely on the
patient. This was our vision when introducing Nuance DAX, and now,
together with our customers like the University of Michigan Health-West, we are bringing
that vision to life by delivering an enhanced patient-provider
experience."
In initial surveys, when asked to compare their visits when
their providers used Nuance DAX to previous healthcare encounters,
patients overwhelmingly agreed with several performance indicators,
stating:
- "My visit felt more like a personable conversation"
- "The provider seemed to be more focused on me during the
visit"
- "The provider spent less time typing on their computer"
"The benefit to patients is becoming readily apparent. By
reducing the documentation burden, we allow providers to focus on
delivering the best care for their patients and enable stronger
patient-provider relationships," Owens said.
The Nuance DAX solution revolutionizes physician-patient
experiences by securely capturing and contextualizing
physician-patient conversations during virtual and in-person exams
with clinical documentation that writes itself™. After using Nuance
DAX, 79 percent of physicians state that it has improved
documentation quality and 70 percent of physicians have reported
reductions in feelings of burnout and fatigue. Additionally, 83
percent of patients say their physician is more personable and
conversational and 81 percent of patients say their physician is
more focused during visits.
University of Michigan Health-West's
adoption of Nuance DAX extends upon its previous success utilizing
#1 Best in KLAS Dragon Medical One, Dragon Medical embedded in Epic
Haiku and Canto, PowerMic Mobile and Epic NoteReader.
To learn more about Nuance DAX, please visit:
https://www.nuance.com/ambient, or watch the Nuance DAX and
University of Michigan Health video
here.
About University of Michigan
Health-West (formerly Metro Health – University of Michigan Health): As an affiliate
of University of Michigan Health, the
organization provides a world-class system of leading-edge
healthcare services with its patient-centric, holistic approach.
The 208-bed hospital anchors Metro Health Village in Wyoming, Michigan, serving more than 250,000 patients
annually. More than 61,000 emergency patients are treated each year
at the hospital, a Verified Level II Trauma Center. Primary and
specialty care services are provided at 30 locations throughout
West Michigan. More than 500 staff
physicians provide state-of-the-art treatment for a full array of
health needs, including for cancer, heart and vascular disease,
stroke and trauma. As a certified Comprehensive Stroke Center and
accredited Chest Pain Center, specialty services include
neurosciences, pulmonology, gastroenterology, cardiology,
endocrinology, OB/GYN, bariatrics, orthopedics and wound care. In
2021, University of Michigan
Health-West was the only Grand
Rapids area hospital included among the "101 Best and
Brightest Companies to Work For" by the National Association of
Business Resources. The hospital is committed to promoting health
and wellness through the hospital's foundation, Live Healthy
community outreach classes and educational programs. More
information is available at uofmhealthwest.org.
About Nuance Communications
Nuance Communications (NASDAQ: NUAN) is a technology pioneer with
market leadership in conversational AI and ambient intelligence. A
full-service partner trusted by 77 percent of U.S. hospitals and 85
percent of the Fortune 100 companies worldwide, Nuance creates
intuitive solutions that amplify people's ability to help
others.
Trademark reference: Nuance and the Nuance logo are
registered trademarks or trademarks of Nuance Communications, Inc.,
or its affiliates in the United
States and/or other countries. All other trademarks
referenced herein are the property of their respective
owners.
Media
Contacts:
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University of
Michigan Health-West
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Nuance
Communications
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Jamie
Allen
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Caitlyn
Keating
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616-252-5033 (o)
616-706-8386 (c)
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791-565-8926
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jamie.allen@uofmwest.org
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Caitlyn.keating@nuance.com
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SOURCE Nuance Communications, Inc.