ibex Wins 2023 Contact Center Technology Award by CUSTOMER Magazine
July 13 2023 - 9:00AM
ibex (NASDAQ: IBEX), a leading global provider of business process
outsourcing (BPO) and customer engagement technology solutions,
announced today that TMC, a global, integrated media company, has
named Inspire as a 2023 Contact Center Technology Award winner,
presented by CUSTOMER Magazine. Inspire, which is an integral
component of ibex’s award-winning AI-enabled Wave X technology
platform, is an all-in-one agent coaching and performance
acceleration platform designed to target and identify personalized
coaching opportunities for every agent, in real-time.
“ibex is honored to be recognized for the Contact Center
Technology Award by CUSTOMER Magazine for the second year in a
row,” said ibex CIO Jim Ferrato. “We strive to optimize agent
performance with Inspire, which offers a process-driven coaching
platform and enables ibex to improve customer interactions,
customer insights, contact center performance and client outcomes
for many of the world’s premier brands.”
Inspire offers a range of solutions from paperless coaching,
automated tools, consistency in the process, transparency at every
stage, real-time feedback, increased awareness, and commitment to
professional development as well as ease of access.
“Congratulations to ibex for being awarded a 2023 CUSTOMER
Magazine Contact Center Technology Award. Inspire has been selected
for demonstrating innovation, quality and unique features which
have had a positive impact on the customer experience,” said Rich
Tehrani, CEO, TMC. “We’re pleased to recognize their
achievement.”
The Contact Center Technology Award, presented by CUSTOMER
Magazine, honors vendors and technologies that have embraced
technology as a key tool for customer service excellence. This
award distinguishes their success as innovators, thought leaders,
and market movers in the contact center and customer care
industries.
About CUSTOMERSince 1982, CUSTOMER magazine
(formerly Customer Interaction Solutions) has been the voice of the
call/contact center, CRM and teleservices industries. CUSTOMER has
helped the industry germinate, grow, mature, and prosper, and has
served as the leading publication in helping these industries that
have had such a positive impact on the world economy to continue to
thrive. Through a combination of outstanding and cutting-edge
original editorial, industry voices, in-depth lab reviews and the
recognition of the innovative leaders in management and technology
through our highly valued awards, CUSTOMER strives to continue to
be the publication that holds the quality bar high for the
industry. Please visit http://customer.tmcnet.com.
About TMCThrough education, industry news, live
events and social influence, global buyers rely on TMC’s
content-driven marketplaces to make purchase decisions and navigate
markets. As a result, leading technology vendors turn to TMC for
unparalleled branding, thought leadership and lead generation
opportunities. Our in-person and online events deliver
unmatched visibility and sales prospects for all percipients.
Through our custom lead generation programs, we provide clients
with an ongoing stream of leads that turn into sales opportunities
and build databases. Additionally, we bolster brand reputations
with the millions of impressions from display advertising on our
news sites and newsletters. Making TMC a 360 degree marketing
solution, we offer comprehensive event and road show management
services and custom content creation with expertly ghost-crafted
blogs, press releases, articles and marketing collateral to help
with SEO, branding, and overall marketing efforts. For more
information about TMC and to learn how we can help you reach your
marketing goals, please visit www.tmcnet.com and follow us on
Facebook, LinkedIn and Twitter, @tmcnet.
About ibexibex delivers innovative business
process outsourcing (BPO), smart digital marketing, online
acquisition technology, and end-to-end customer engagement
solutions to help companies acquire, engage, and retain valuable
customers. Today, ibex operates a global CX delivery center model
consisting of 34 operations facilities around the world, while
deploying next-generation technology to drive superior customer
experiences for many of the world’s leading companies across
retail, e-commerce, healthcare, fintech, utilities and
logistics.
ibex leverages its diverse global team of over 30,000 employees
together with industry-leading technology, including its Wave X
platform, to manage nearly 200 million critical customer
interactions, adding over $2.2B in lifetime customer revenue each
year and driving a truly differentiated customer experience. To
learn more, visit our website at ibex.co and connect with us on
LinkedIn.
ibex Media Contact:Dan Burrisibex
daniel.burris@ibex.co
ibex Investor Contact:Michael Darwalibex
Michael.Darwal@ibex.co
TMC Contact:Michelle ConnollySenior Marketing
Manager203-852-6800, ext. 170mconnolly@tmc.net
A photo accompanying this announcement is available
at: https://www.globenewswire.com/NewsRoom/AttachmentNg/aa78734b-57f5-4e00-a942-2d9a9acdaee9
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