ibex to Sponsor CCW Customer Contact Week 2023
June 14 2023 - 9:00AM
ibex (NASDAQ: IBEX), a leading global provider of business process
outsourcing (BPO) and customer engagement technology solutions,
today announced its sponsorship of CCW Customer Contact Week 2023
in Las Vegas, June 19-22. CCW is the world’s largest customer
contact event series, bringing together customer care, CX, and
contact center leaders.
“We are looking forward to engaging with industry
leaders at CCW and sharing the latest technology and solutions for
optimizing the customer experience to drive revenue,” said John
Thompson, Global Head of Sales, ibex. “We combine our award-winning
AI-enabled WaveX technology platform with an amazing employee
culture and agent experience to deliver next-level CX solutions for
some of the world’s most recognizable brands.”
In addition to its conference sponsorship, ibex
will host a VIP luncheon with CX industry leaders and influencers
on Wednesday, June 21, and crown the winners of the 2023 CX
Leadership Awards that evening.
The ibex CX Leadership Awards recognize the
individuals and companies that leverage their industry leadership,
technology innovation, and ability to address dynamic market
challenges to drive superior customer engagement, deliver
exceptional customer experiences, and simplify the customer
journey.
“Businesses of all sizes recognize that now more
than ever is the time to improve their CX—or risk losing customers
to more nimble and scalable competitors,” said Barry Canty, SVP,
Marketing, ibex. “As a global leader in delivering next-generation
CX solutions, we are excited to honor those CX innovators who are
raising the bar – through vision, technology, innovation, and
optimization – and transforming the customer experience for their
brands.”
ibex CX experts will be on site to share best
practices and showcase the latest technologies to improve customer
interactions, contact center performance, and client outcomes, all
while reducing operating costs.
About CCW Customer Contact
Week Started in 1999 as Call Center Week, CCW is the
world’s largest customer contact event series. With the balance of
conference and expo, CCW is the place where customer care, CX, and
contact center leaders come together.
About ibex ibex
delivers innovative business process outsourcing (BPO), smart
digital marketing, online acquisition technology, and end-to-end
customer engagement solutions to help companies acquire, engage,
and retain valuable customers. Today, ibex operates a global CX
delivery center model consisting of 34 operations facilities around
the world, while deploying next-generation technology to drive
superior customer experiences for many of the world’s leading
companies across retail, e-commerce, healthcare, fintech, utilities
and logistics.
ibex leverages its diverse global team of over
30,000 employees together with industry-leading technology,
including its Wave X platform, to manage nearly 200 million
critical customer interactions, adding over $2.2B in lifetime
customer revenue each year and driving a truly differentiated
customer experience. To learn more, visit our website at ibex.co
and connect with us on LinkedIn.
ibex Media Contact:Dan
Burrisdaniel.burris@ibex.co
ibex Investor Contact:Michael
DarwalMichael.Darwal@ibex.co
A photo accompanying this announcement is available
at
https://www.globenewswire.com/NewsRoom/AttachmentNg/90077a02-905a-4b09-98eb-2c2f6672843c
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