ibex Names Andrew Wilson Senior Vice President of Client Services
June 06 2023 - 9:00AM
ibex (NASDAQ: IBEX), a leading global provider of business
process outsourcing (BPO) and customer engagement technology
solutions, today announced that Andrew Wilson has joined ibex as
Senior Vice President of Client Services. Wilson, a BPO services
veteran with more than 20 years of experience on the client and
provider side, will report to Julie Casteel, Chief Strategic
Accounts Officer and CMO at ibex.
“We are delighted to welcome Andrew to the growing
ibex team,” said Casteel. “This is a key role leading client
services for one of the world’s top brands. Andrew’s more than two
decades of experience managing client services for leading global
companies makes him uniquely qualified for this position.”
Before joining ibex, Wilson was with Amazon
for 13 years, where he held various operations roles, including
General Manager and President of Amazon Operations Services
Philippines. Previously, he was with Microsoft and Arvato
Digital Services.
“From our award-winning technology and solutions to
our industry-leading training and retention programs, we are
laser-focused on delivering amazing customer experiences for our
clients at every interaction,” Casteel added.
About ibex ibex delivers
innovative business process outsourcing (BPO), smart digital
marketing, online acquisition technology, and end-to-end customer
engagement solutions to help companies acquire, engage, and retain
valuable customers. Today, ibex operates a global CX delivery
center model consisting of 34 operations facilities around the
world, while deploying next-generation technology to drive superior
customer experiences for many of the world’s leading companies
across retail, e-commerce, healthtech, fintech, utilities and
logistics.
ibex leverages its diverse global team of over
30,000 employees together with industry-leading technology,
including its Wave X platform, to manage nearly 200 million
critical customer interactions, adding over $2.2B in lifetime
customer revenue each year and driving a truly differentiated
customer experience. To learn more, visit our website at
ibex.co and connect with us on LinkedIn.
Media Contact:Dan
BurrisibexDaniel.Burris@ibex.co
Investor Contact:Michael
DarwalibexMichael.Darwal@ibex.co
A photo accompanying this announcement is available at
https://www.globenewswire.com/NewsRoom/AttachmentNg/896b6cd9-29c4-4874-b3a4-d3ae806ca648
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