ibex Awarded 2023 CRM Excellence Award
May 31 2023 - 9:00AM
ibex (NASDAQ: IBEX), a leading global provider of business process
outsourcing (BPO) and customer engagement technology solutions,
announced today that TMC, a global, integrated media company, has
named Wave X as a recipient of a 2023 CRM Excellence Award,
presented by CUSTOMER magazine. Wave X is ibex’s revolutionary BPO
2.0 technology platform designed to improve customer interactions,
customer insights, contact center performance and client outcomes.
“This is another exciting validation that our Wave X technology
platform designed for digital-first, omnichannel customer
experience is leading the way in the CX industry,” said ibex Chief
Information Officer Jim Ferrato. “We continue to invest in Wave X
to deliver the best possible CX for our clients. Uniting Wave X
with our world-class talent and culture enables ibex to provide
elite CX solutions for many of the world’s premier brands.”
Wave X offers a range of solutions from training simulators to
AI-powered social reputation management that provide smart
technology for every touchpoint in the customer journey; enables
superior operational excellence and innovation for the work at home
setting; and features capabilities that incorporate other ibex
customer interaction management components, enhancing the contact
center performance toolset to drive optimal CX outcomes.
“The CRM Excellence Award honors ibex for being a true CRM
partner to its customers and clients,” said Rich Tehrani, TMC’s CEO
and Group Editor-in-Chief. “ibex has demonstrated to the editors of
CUSTOMER magazine that Wave X improved the processes of their
clients’ businesses by streamlining and facilitating the flow of
information.”
Based on hard data, the CRM Excellence Awards rely on facts and
statistics demonstrating the improvements that the winner’s product
has made in a client’s business. Winners were chosen on the basis
of their product or service’s ability to help extend and expand the
customer relationship to become all encompassing, covering the
entire enterprise and the entire lifetime of the customer.
About CUSTOMER Since 1982, CUSTOMER magazine
(formerly Customer Interaction Solutions) has been the voice of the
call/contact center, CRM and teleservices industries. CUSTOMER has
helped the industry germinate, grow, mature and prosper, and has
served as the leading publication in helping these industries that
have had such a positive impact on the world economy to continue to
thrive. Through a combination of outstanding and cutting-edge
original editorial, industry voices, in-depth lab reviews and the
recognition of the innovative leaders in management and technology
through our highly valued awards, CUSTOMER strives to continue to
be the publication that holds the quality bar high for the
industry. Please visit http://www.customer.tmcnet.com.
About ibexibex delivers innovative business
process outsourcing (BPO), smart digital marketing, online
acquisition technology, and end-to-end customer engagement
solutions to help companies acquire, engage, and retain valuable
customers. Today, ibex operates a global CX delivery center model
consisting of 34 operations facilities around the world, while
deploying next-generation technology to drive superior customer
experiences for many of the world’s leading companies across
retail, e-commerce, healthtech, fintech, utilities and
logistics.
ibex leverages its diverse global team of over 30,000 employees
together with industry-leading technology, including its Wave X
platform, to manage nearly 200 million critical customer
interactions, adding over $2.2B in lifetime customer revenue each
year and driving a truly differentiated customer experience. To
learn more, visit our website at ibex.co and connect with us
on LinkedIn.
Media Contact:Dan
BurrisibexDaniel.Burris@ibex.co
Investor Contact:Michael
DarwalibexMichael.Darwal@ibex.co
A photo accompanying this announcement is available at
https://www.globenewswire.com/NewsRoom/AttachmentNg/16026742-9eab-4b36-b3c9-cebae3c331ec
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