ibex to Showcase Next-Generation CX Solutions for Utilities at CS Week 2023
April 25 2023 - 9:00AM
ibex (NASDAQ: IBEX), a leading global provider of business
process outsourcing (BPO) and customer engagement technology
solutions, is pleased to announce its participation at CS Week
Conference 47, taking place in Charlotte, N.C., from May 2-4, 2023.
ibex will be showcasing its full suite of integrated CX solutions
for utilities, designed to help organizations engage and stay
connected with their customers throughout the modern utility
lifecycle.
ibex’s CX for Utilities suite, which is currently benefiting
major utilities across North America, offers a range of services
including New Connections Concierge, Sparked Marketplace, Mindshare
Digital Outreach, and RefleCX. These solutions are specifically
designed to help utilities of all sizes go beyond the meter to
deliver added value, improve customer satisfaction (CSAT) scores,
and drive incremental revenue, setting the stage for a more
profitable, lifelong customer engagement. Currently, ibex CX
solutions for utilities are transforming the customer experience
for more than 30 million households in North America.
“We continue to innovate our turnkey CX for Utilities suite,
enabling our partners to reach their Beyond the Meter objectives,”
said Mark Wilkinson, SVP Utilities at ibex. “We’ve heard from a
number of our utility partners about the importance of expanding
their EV initiatives to include chargers and other
programs. We’re pleased to offer a full-service EV charging
solution this year, including informative content that brings
customers into a destination marketplace, as well as valuable
repair and protection plans available for EV chargers and even EVs
from our relationship with The Fortegra Group, Inc. (“Fortegra”), a
leader in specialty protection plans for EV owners. It is clear
utilities want to add EV options Beyond the Meter, and ibex is
pleased to bring this solution to our partners.”
CS Week is the premier customer service utilities conference in
North America with more than 2,000 utility professionals and
industry partners in attendance. The conference serves the
educational and networking needs of electric, gas, water/wastewater
and cable utilities from small to large, from municipal to
investor-owned.
“We’re thrilled to return to CS Week after a very successful
year for ibex and our utility clients,” said Jeff Cox, President of
ibex Digital. “We understand that clients are continuing to balance
the demands of their evolving customer base with the operational
and budgetary pressures they confront. That’s why ibex remains
focused on delivering the kinds of innovative technology and
contact center solutions that the modern utility and their
customers expect and deserve. In particular, we’ve responded with
innovative technology to support Beyond the Meter programs,
including more secure PCI solutions even in Work@Home scenarios. We
will continue to leverage our CX and IT experience across many
enterprise partners to bring exciting new solutions to our utility
clients.”
In addition to showcasing its CX solutions for utilities at CS
Week Conference 47, ibex will also be hosting a dinner with
Fortegra. Space is limited. Conference goers interested in
attending the dinner should contact Mark Wilkinson, SVP Utilities
at ibex, directly at mark.wilkinson@ibex.co for more information.
Attendees can also visit ibex at Booth #1225 on the conference
floor.
About ibexibex delivers innovative business
process outsourcing (BPO), smart digital marketing, online
acquisition technology, and end-to-end customer engagement
solutions to help companies acquire, engage, and retain valuable
customers. Today, ibex operates a global CX delivery center model
consisting of 34 operations facilities around the world, while
deploying next-generation technology to drive superior customer
experiences for many of the world’s leading companies across
retail, e-commerce, healthcare, fintech, utilities and
logistics.
ibex leverages its diverse global team of over 30,000 employees
together with industry-leading technology, including its Wave X
platform, to manage nearly 200 million critical customer
interactions, adding over $2.2B in lifetime customer revenue each
year and driving a truly differentiated customer experience. To
learn more, visit our website at ibex.co and connect with us on
LinkedIn.
Media Contact:Dan
Burrisibexdaniel.burris@ibex.co
Investor Contact:Michael
DarwalibexMichael.Darwal@ibex.co
A photo accompanying this announcement is available
at: https://www.globenewswire.com/NewsRoom/AttachmentNg/0fbeb452-34dc-4dea-8c56-8e62c66b7417
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