ibex Names Michael Hallowell Global Head of Sales, Strategic Verticals
April 06 2023 - 9:00AM
ibex (NASDAQ: IBEX), a leading global provider of business process
outsourcing (BPO) and customer engagement technology solutions,
today announced that Michael Hallowell has joined ibex as Global
Head of Sales, Strategic Verticals. Hallowell, a veteran sales
leader with deep customer engagement experience in the BPO sector,
will lead business development for ibex’s fast growing FinTech and
HealthTech verticals, reporting to Julie Casteel, CMO and Chief
Strategic Accounts Officer at ibex.
“We are thrilled that Mike has joined ibex to lead our FinTech
and HealthTech verticals,” said Casteel. “Mike is a BPO pioneer and
innovator with an unmatched track record of success supporting
customer enablement for Fortune 500 companies. He is the ideal
sales leader to help accelerate our growth and new logo sales in
the FinTech and HealthTech space.”
Hallowell has been a trusted advisor to the contact center
industry for over 25 years with unique insight into global trends,
digital transformation and employee engagement. His experience
spans across all key verticals with deep-rooted expertise in
FinTech and Healthcare. Prior to joining ibex, Hallowell held sales
and strategic account management leadership roles at several BPO
companies, including Sykes (now Sitel), Stream Global (now
Concentrix), and Expert Global Solutions (now Alorica).
“I am delighted to join the amazing team at ibex,” Hallowell
added. “CX technologies and services are playing an increasingly
vital role as fintech and healthcare companies look to optimize
their operations to deliver a better, more personal customer
experience. ibex is at the forefront of digital CX transformation
and can help clients radically improve their customer experience to
create deeper, more profitable relationships with their
customers.”
About ibex ibex delivers innovative business
process outsourcing (BPO), smart digital marketing, online
acquisition technology, and end-to-end customer engagement
solutions to help companies acquire, engage, and retain valuable
customers. Today, ibex operates a global CX delivery center model
consisting of 34 operations facilities around the world, while
deploying next-generation technology to drive superior customer
experiences for many of the world’s leading companies across
retail, e-commerce, healthtech, fintech, utilities and
logistics. ibex leverages its diverse global team of over
30,000 employees together with industry-leading technology,
including its Wave X platform, to manage nearly 200 million
critical customer interactions, adding over $2.2B in lifetime
customer revenue each year and driving a truly differentiated
customer experience. To learn more, visit our website at
ibex.co and connect with us on LinkedIn.
Media Contact:Dan
BurrisibexDaniel.Burris@ibex.co
Investor Contact:Michael
DarwalibexMichael.Darwal@ibex.co
A photo accompanying this announcement is available at
https://www.globenewswire.com/NewsRoom/AttachmentNg/f67d0790-030b-44e2-bfc7-d4b02482b010
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