ibex Receives Four 2023 CUSTOMER Magazine Product of the Year Awards
March 28 2023 - 9:00AM
ibex (NASDAQ: IBEX), a leading global provider of business process
outsourcing (BPO) and customer engagement technology solutions,
announced today that TMC, a global, integrated media company, has
named four ibex solutions – Inspire, Virtual Floor Management
System, Round, and Witness – 2023 CUSTOMER Product of the Year
Award winners.
The 2023 CUSTOMER Product of the Year Award recognizes vendors
that are advancing the call center, CRM and teleservices industries
one solution at a time. The award highlights products which enable
their clients to meet and exceed the expectations of their
customers.
“ibex is delighted to receive this outstanding recognition for
our industry-leading, purpose-built technology solutions from TMC’s
CUSTOMER magazine,” said ibex CIO Jim Ferrato. “We continue to
invest in cutting-edge technologies that enable us to deliver the
best possible CX for our clients. From recruitment and training to
data insights and reputation management, ibex is committed to
developing the next-generation solutions that help the world’s top
companies ensure amazing experiences for their customers at every
interaction.”
- Inspire by ibex is an all-in-one agent coaching and performance
acceleration platform designed to target and identify personalized
coaching opportunities for every agent, in real-time. Inspire
improves agent performance, tenure and CX outcomes by offering an
individual, process-driven coaching platform for ongoing on-the-job
improvement and persistent performance monitoring.
- Virtual Floor Management System (vFMS) by ibex was designed to
boost agent productivity and CX outcomes. vFMS is a seamless
interface that enables agents to quickly request help from
supervisory agents, who communicate with them via the Remote
Assistance/Chat Module to resolve any issues.
- ibex Round is a multi-screen, real-time agent performance
monitoring system that provides complete multi-agent call and
desk-top monitoring for detailed oversight of your global customer
support teams.
- ibex Witness is a comprehensive fraud detection system,
designed specifically for the contact center. It is an
integral component of ibex’s award-winning Wave X technology
platform that improves customer interactions, customer insights,
contact center performance and client outcomes.
“On behalf of both TMC and CUSTOMER magazine, it is my pleasure
to honor ibex with a 2023 Product of the Year Award,” said Rich
Tehrani, CEO, TMC. “ibex’s Inspire, Virtual Floor Management
System, Round, and Witness solutions have proven deserving of this
elite status and I look forward to continued innovation from ibex
in 2024 and beyond.”
TMC’s CUSTOMER MagazineTMC’s
CUSTOMER magazine premiered in September 2012 and is the
industry’s new, definitive source for news, product information,
and strategies for communications that engage customers and
potential customers. Each issue of CUSTOMER includes news and
insights on the latest developments in agent training, analytics,
ERP, IVR, social CRM solutions, mobile apps, workforce management
and more. Please visit http://customer.tmcnet.com for more
information.
About TMCThrough education, industry news, live
events and social influence, global buyers rely on TMC's
content-driven marketplaces to make purchase decisions and navigate
markets. As a result, leading technology vendors turn to TMC for
unparalleled branding, thought leadership and lead generation
opportunities. Our in-person and online events
deliver unmatched visibility and sales prospects for all
participants. Through our custom lead generation programs, we
provide clients with an ongoing stream of leads that turn into
sales opportunities and build databases. Additionally, we bolster
brand reputations with the millions of impressions from display
advertising on our news sites and newsletters. Making TMC a
360-degree marketing solution, we offer comprehensive event and
road show management services and custom content creation with
expertly ghost-crafted blogs, press releases, articles and
marketing collateral to help with SEO, branding, and overall
marketing efforts. For more information about TMC and to learn how
we can help you reach your marketing goals, please
visit www.tmcnet.com and follow us
on Facebook, LinkedIn and Twitter, @tmcnet .
For more information about TMC, visit www.tmcnet.com.
About ibex ibex delivers innovative
business process outsourcing (BPO), smart digital marketing, online
acquisition technology, and end-to-end customer engagement
solutions to help companies acquire, engage, and retain valuable
customers. Today, ibex operates a global CX delivery center model
consisting of 34 operations facilities around the world, while
deploying next-generation technology to drive superior customer
experiences for many of the world’s leading companies across
retail, e-commerce, healthtech, fintech, utilities and
logistics.
ibex leverages its diverse global team of over 30,000 employees
together with industry-leading technology, including its Wave X
platform, to manage nearly 200 million critical customer
interactions, adding over $2.2B in lifetime customer revenue each
year and driving a truly differentiated customer experience. To
learn more, visit our website at ibex.co and connect with us
on LinkedIn.
ibex Media Contact:Dan
BurrisibexDaniel.Burris@ibex.co
ibex Investor Contact:Michael
DarwalibexMichael.Darwal@ibex.co
TMC Contact:Michelle ConnollySenior Marketing
Manager203-852-6800, ext. 170mconnolly@tmcnet.com
A photo accompanying this announcement is available at
https://www.globenewswire.com/NewsRoom/AttachmentNg/360201ff-370c-46dd-a639-549df45f8e7a
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