ibex Partners With Krisp to Deliver a Better Customer and Agent Experience
March 09 2023 - 9:00AM
ibex (NASDAQ: IBEX), a leading global provider of business process
outsourcing (BPO) and customer engagement technology solutions,
today announced it has partnered with Krisp to leverage Krisp’s
cutting-edge AI-powered noise cancellation software for its onsite
and remote agents to deliver a better customer experience.
As part of ibex’s award-winning Wave X platform, Krisp’s AI
software will reduce distracting background noise, which increases
customer satisfaction (CSAT), decreases average handle time (AHT)
and improves agent retention.
“AI technology is changing the CX industry and empowering a
better agent and customer experience,” said Jim Ferrato, Chief
Information Officer at ibex. “We are excited to partner with Krisp
to bring even greater value and service to our clients. At ibex, we
firmly believe that combining the best technology with an
award-winning employee experience and agent-first culture enables
us to deliver the best CX for our clients at every customer
interaction.”
ibex has piloted Krisp in select accounts and the impact has
been dramatic. In one case, implementing Krisp helped increase
sales conversions by 16 percent and reduced AHT by 10 percent. For
a regional healthcare provider, deploying Krisp helped our agents
boost CSAT by 25 percent.
Krisp, the world’s first Voice Productivity AI software,
improves voice communication by removing background noise, voice
and echo from calls. Eliminating more than 75 billion minutes of
noise per month, Krisp technology improves the productivity and
efficiency of hundreds of thousands of agents and CX professionals
worldwide. Krisp's solution works across all audio hardware
configurations and applications that support digital voice
communication and is trusted by the world’s largest global call
centers and service providers.
“We are delighted to partner with ibex and deploy Krisp as part
of their Wave X platform,” said Davit Baghdasaryan, Co-founder and
CEO of Krisp. “Krisp is a game-changer for agents and
customers. It delivers exceptional audio clarity, reducing
noise distractions and enabling better customer service. With
Krisp, ibex will again raise the bar on creating amazing customer
experiences for the world’s top brands.”
On March 16, ibex and Krisp will team up for Part 1 of ibex’s
Wave X Technology Webinar Series: "Evolving The Agent and Customer
Experience With The Power of AI". Baghdasaryan will join
Michael Thigpen, SVP Channel Partnerships at ibex, to discuss
how the use of innovative AI technology is powering the next
generation of agent experience and CX performance. Click here for
more details and to register.
About KrispKrisp has pioneered the world’s
first Voice Productivity AI platform that enhances voice
communication through audio cleansing, noise cancellation, voice
cancellation, and echo removal. Krisp began with a simple mission -
to help people everywhere maximize the productivity of every
digital voice conversation and help businesses achieve better
business outcomes as a result.
Since its introduction in 2017, Krisp has been trusted by some
of the world's largest global brands to improve the productivity of
hundreds of thousands of agents and CX professionals and has
received multiple recognitions, such as TIME magazine’s “Best
Inventions Of The Year” and "AI50” by Forbes.
About ibex ibex delivers innovative
business process outsourcing (BPO), smart digital marketing, online
acquisition technology, and end-to-end customer engagement
solutions to help companies acquire, engage, and retain valuable
customers. Today, ibex operates a global CX delivery center model
consisting of 34 operations facilities around the world, while
deploying next-generation technology to drive superior customer
experiences for many of the world’s leading companies across
retail, e-commerce, healthtech, fintech, utilities and
logistics. ibex leverages its diverse
global team of over 30,000 employees together with industry-leading
technology, including its Wave X platform, to manage nearly 200
million critical customer interactions, adding over $2.2B in
lifetime customer revenue each year and driving a truly
differentiated customer experience. To learn more, visit our
website at ibex.co and connect with us on LinkedIn.
Media Contact:Dan
Burrisibexdaniel.burris@ibex.co
Investor Contact:Michael
DarwalibexMichael.Darwal@ibex.co
Krisp Contact:Jake BralyKrispJake@krisp.ai
A photo accompanying this announcement is available at
https://www.globenewswire.com/NewsRoom/AttachmentNg/b666b400-6f3f-4813-9fdb-c7f1a388d8bb
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