Frost & Sullivan Names ibex CX Outsourcing Services Leader
February 23 2023 - 9:00AM
ibex (NASDAQ: IBEX), a leading global provider of business process
outsourcing (BPO) and customer engagement technology solutions,
today announced it was named a Leader by Frost & Sullivan in
the 2022 Frost Radar™: Customer Experience Outsourcing Services in
Latin America. The Frost Radar measures CX companies based on
performance in terms of growth and innovation and ranked ibex as a
market leader for the second year in a row.
"ibex is proud to be recognized by Frost & Sullivan as a CX
Leader, which is the direct result of our unique agent-first
culture, award-winning Wave X technology platform and relentless
focus on delivering amazing customer experiences for our clients,”
said ibex CEO Bob Dechant. “As companies around the world,
especially digital-born and new economy brands, look to optimize
their CX for the digital world, ibex has become a partner of choice
for world-class solutions that enhance customer satisfaction and
retention and boost revenue.”
Frost & Sullivan ranked ibex a Leader based on the company’s
“innovative service portfolio and high adoption rates among its
customer base.” It also recognized ibex as one of the
fastest-growing companies in Latin America and the Caribbean,
supporting U.S. clients from its facilities in Jamaica, Nicaragua,
and Honduras.
“The CX outsourcing services landscape is evolving with the
adoption of digital technologies, and ibex has emerged as a CX
Leader thanks to its innovative Wave X platform and strong
expertise in digital and automation solutions,” said Sebastian
Menutti, Industry Principal, Customer Experience at Frost &
Sullivan.
ibex continues to invest and grow its operations in Latin
America and the Caribbean, including ten client service centers
across Nicaragua, Honduras and Jamaica, and is currently hiring
more than 2,500 new team members in the region.
About ibex ibex delivers innovative
business process outsourcing (BPO), smart digital marketing, online
acquisition technology, and end-to-end customer engagement
solutions to help companies acquire, engage, and retain valuable
customers. Today, ibex operates a global CX delivery center model
consisting of 34 operations facilities around the world, while
deploying next-generation technology to drive superior customer
experiences for many of the world’s leading companies across
retail, e-commerce, healthtech, fintech, utilities and
logistics.
ibex leverages its diverse global team of over 30,000 employees
together with industry-leading technology, including its Wave X
platform, to manage nearly 200 million critical customer
interactions, adding over $2.2B in lifetime customer revenue each
year and driving a truly differentiated customer experience. To
learn more, visit our website at ibex.co and connect with us on
LinkedIn.
Media ContactDan
BurrisibexDaniel.Burris@ibex.co
Investor ContactMichael
DarwalibexMichael.Darwal@ibex.co
A photo accompanying this announcement is available at
https://www.globenewswire.com/NewsRoom/AttachmentNg/0815a453-c5eb-4337-ba38-c52431fb4f03
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