ibex and Wixcorp Announce Strategic Partnership to Digitally Transform Healthcare Patient Experiences
June 02 2021 - 8:00AM
ibex (NASDAQ: IBEX), a global leader in business process
outsourcing (BPO) and end-to-end customer engagement technology
solutions, and Wixcorp, provider of industry-leading patient-facing
revenue management solutions, today announced a strategic
partnership that will enhance the patient financial experience
across the healthcare vertical.
The movement toward patients as healthcare consumers,
COVID-19-driven digital transformation, and sharp financial
declines have accelerated the need for digital experiences that
combine outsourced billing support with self-pay options that make
the patient experience simple and easy. Unfortunately, hospitals
and providers are behind the curve when it comes to evolving their
business models.
To address this need, ibex and Wixcorp are launching a joint
solution that combines industry-leading customer support with a
transformative suite of innovative, cloud-based patient financial
solutions to increase patient satisfaction by converting
traditional financial complexities into a simple, intuitive and
engaging experience.
“COVID-19, along with other market pressures, has forced many
healthcare organizations to accelerate the digital transformation
of their business models as the age of healthcare consumerism takes
hold,” said Bob Dechant, CEO, ibex. “We are excited to partner with
Wixcorp, combining ibex’s best-in-class customer support with their
innovative technology to reduce costs and financial pressure for
our healthcare customers, while revolutionizing their patient
experience in today’s digital world.”
The ibex Wixcorp solution optimizes the patient journey,
providing a consumer-facing revenue management solution that
supports and empowers their customers’ patients. This includes
technology-driven cost estimation, scheduling, and self-pay payment
options all embedded in Wixcorp’s Redde technology platform.
Customers also benefit from experienced business process
outsourcing provided by ibex, leveraging its world-class contact
center operations and customer support agents to provide
exceptional billing customer service.
“Future growth and success for the healthcare industry is
predicated in large part by providers’ ability to provide patient
financial experiences that mirror those in other consumer-driven
industries such as retail and banking,” said Eric Wixom, CEO,
Wixcorp. “By combining Wixcorp’s innovative Redde technology
platform with ibex’s industry-leading global BPO customer support
capabilities, our two companies will aim to improve operating
margins for our customers, while enhancing their patient
satisfaction through the delivery of a digitally transformed
customer experience.”
About ibexibex delivers innovative business
process outsourcing (BPO), smart digital marketing, online
acquisition technology, and end-to-end customer engagement
solutions to help companies acquire, engage, and retain valuable
customers. Today, ibex operates a global contact center of scale
consisting of 31 operations facilities around the world, while
deploying next-generation technology to drive superior customer
experiences for many of the world’s leading companies across
retail, e-commerce, healthcare, fintech, utilities and
logistics.
ibex leverages its diverse global team of over 24,000 employees
together with industry-leading technology, including its Wave X
technology platform, to manage nearly 200 million critical customer
interactions, adding over $2.2B in lifetime customer revenue each
year and driving a truly differentiated customer experience. To
learn more, visit our website at ibex.co and connect with us on
LinkedIn, Facebook and Twitter.
About WixcorpWixcorp is a premier patient
experience company that helps healthcare institutions create custom
patient financial experiences. Our suite of patient-facing RCM
solutions hosted in the Redde ecosystem help healthcare
organizations engage and collaborate with their patients in a
unified digital platform. 100% cloud-based and built mobile-first,
our solutions have been carefully designed to be quickly deployed
and easy to use.
Media and Investor Contact: Brad Jonesibex +1
(720) 643-8731brad.jones@ibex.co
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