NCR and MonkeyMedia Software Collaborate to Help Restaurants Scale Off-premises Operations
November 15 2017 - 8:00AM
Business Wire
NCR cloud-based infrastructure and APIs enable
strategic integration of NCR Aloha point-of-sale and loyalty
applications with MONKEY™ cloud based off-premise platform
NCR Corporation (NYSE: NCR), a global leader in omni-channel
solutions, has announced a strategic integration with MONKEY™, the
leading cloud-based software platform created by MonkeyMedia
Software for takeout, delivery and catering service channels. This
integration enables NCR Aloha point-of-sale (POS) users to
seamlessly manage orders placed through the MONKEY platform
eliminating the need for extensive IT involvement.
According to Euromonitor International, food delivery is
expecting to grow 51% from 2016 to 2021. Restaurants are quickly
transforming their ordering channels to accelerate off-premise
ordering and operations. NCR’s cloud-based infrastructure and APIs
make it easier for NCR and technology partners, like MonkeyMedia
Software, to seamlessly integrate and enable innovative solutions
that span channels and applications. MonkeyMedia is using an NCR
ordering open API to integrate and inject orders directly into the
NCR Aloha POS, reducing restaurant operators’ IT efforts and spend
associated with bringing multiple ordering channels together in one
ecosystem.
“On the Border is constantly seeking ways to effectively
leverage technology to improve the overall guest experience,“ said
Richard Wallace, senior director of information technology at On
the Border. “The NCR Aloha POS and MonkeyMedia Software integration
has enabled an improvement in operational efficiency while
simplifying our catering operations for our restaurant team
members. This represents a significant two-fold benefit for our
brand.”
“The explosion of takeout, delivery and catering, combined with
the swift adoption of mobile technology, has made off-premise a
critical component to the future growth of many of the restaurant
brands that we work with,” said Don Zimmerman, general manager of
hospitality solutions at NCR. “The key is giving restaurants a
platform that empowers them to easily add any channel they want
while maintaining the same order flow management into the kitchen
and consolidated reporting across all channels.”
MonkeyMedia Software's flagship product MONKEY provides
restaurant operators with full control over their takeout,
delivery, and catering programs. With MONKEY, operators have access
to a full suite of off-premise functionality, including unified
multi-channel ordering (online, mobile and call center), CRM, case
management, catering sales team and lead management, integrated
accounting functionality to manage business-to-business accounts,
catering order production management, and delivery dispatch
management. The solution also provides an extensive reporting and
analytics engine to help provide insights and drive off-premise
sales.
“When we developed MonkeyMedia Software 20 years ago, our goal
was to make takeout, delivery and catering easier to manage for our
restaurant partners,” said Erle Dardick, CEO and founder of
MonkeyMedia Software. “We think collaboration with omni-channel
transformation leaders, like NCR, will change the way operators
manage their off-premise business, making it as seamless as
possible.”
“As a customer of both NCR and MonkeyMedia Software, we look
forward to seeing the results of their combined capabilities,” said
Randy White, vice president of retail information technology with
FOCUS Brands. “This integration will make our off-premise business
easier to execute and our systems more efficient as a result.”
About MonkeyMedia Software
Using the “5 Pillars of Successful Restaurant Takeout, Delivery,
and Catering,” Catering Institute business framework, MonkeyMedia
Software works closely with each brand’s executive team to drive
strategic alignment, provide education for team members, and deploy
the MONKEY platform. MONKEY is the leading cloud-based software
platform for takeout, delivery and catering service channels. Learn
more at www.monkeymediasoftware.com.
About NCR Corporation
NCR Corporation (NYSE: NCR) is a leader in omni-channel
solutions, turning everyday interactions with businesses into
exceptional experiences. With its software, hardware, and portfolio
of services, NCR enables nearly 700 million transactions daily
across the financial, retail, hospitality, travel, telecom and
technology industries. NCR solutions run the everyday transactions
that make your life easier. NCR is headquartered in Duluth, Ga.,
with about 30,000 employees and does business in 180 countries. NCR
is a trademark of NCR Corporation in the United States and other
countries. NCR encourages investors to visit its website which is
updated regularly with financial and other important information
about NCR.
Website: www.ncr.comTwitter: @NCRCorporationFacebook:
www.facebook.com/ncrcorpLinkedIn:
www.linkedin.com/company/ncr-corporationYouTube:
www.youtube.com/user/ncrcorporation
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version on businesswire.com: http://www.businesswire.com/news/home/20171115005215/en/
NCR Public RelationsTim Henschel,
770-299-5100tim.henschel@ncr.com
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