NW Natural Once Again Among Regional and National Leaders in Customer Satisfaction
December 06 2023 - 3:53PM
Business Wire
Portland-based utility is among the top-ranked
in the West and the entire U.S.
For the fourth consecutive year, NW Natural scored
second-highest in customer satisfaction among large utilities
(500,000 or more customers) in the Western United States, according
to J.D. Power’s Gas Utility Residential Customer Satisfaction
Study.
This is the 20th time NW Natural has scored in the top two in
the West; 2023 survey results placed the Portland-based utility in
the top-10 nationally, as well. In addition, NW Natural finished
first among West peers in the customer satisfaction categories for
safety and reliability, price, and corporate citizenship.
“For close to 165 years, our customers have been the focal point
at NW Natural,” said David Anderson, President and CEO. “Especially
during a time of transformation and innovation for utilities, it is
gratifying to once again know that our customers are highly
satisfied, and recognize our efforts to safely serve them and the
communities they, and we, live in.”
Now in its 22nd year, the J.D. Power study measures residential
customer satisfaction with natural gas utilities across six
factors: safety and reliability, customer care, billing and
payment, price, corporate citizenship, and communications.
The 2023 results are based on more than 60,000 responses from
residential customers of the 85 largest gas utility brands across
the United States, which represent more than 64.6 million
households. The study was conducted from January 2023 through
October 2023.
NW Natural’s showing in the survey caps a year during which the
utility was also recognized by Ethisphere as one of the 2023
World’s Most Ethical Companies and by Escalent’s Brand Trust Index
as a Cogent Syndicated 2023 Most Trusted Utility Brand.
About NW Natural
NW Natural is a local distribution company that currently
provides natural gas service to approximately 2.5 million people in
more than 140 communities through more than 795,000 meters in
Oregon and Southwest Washington with one of the most modern
pipeline systems in the nation. NW Natural owns and operates 21 Bcf
of underground gas storage capacity in Oregon. NW Natural, a part
of Northwest Natural Holding Company, (NYSE: NWN) (NW Natural
Holdings), is headquartered in Portland, Oregon, and has been doing
business for 165 years. NW Holdings owns NW Natural, NW Natural
Renewables Holdings (NW Natural Renewables), NW Natural Water
Company (NW Natural Water), and other business interests. We have a
longstanding commitment to safety, environmental stewardship, and
taking care of our employees and communities. Learn more in our
latest ESG Report.
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Media contact: media@nwnatural.com; 503-739-9902
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