Broadvoice Wins 2024 Excellence in Customer Service Award from the Business Intelligence Group
May 01 2024 - 11:00AM
Business Wire
The Broadvoice Success Program Recognized for Superior
Performance Third Year in a Row
Broadvoice, an omnichannel contact center platform and unified
communications provider for small and mid-market enterprises and
BPOs, announced it was named a recipient of the Business
Intelligence Group's (BIG) Excellence in Customer Service Award for
its Success Program. This is the third consecutive year the program
has won the award.
The Excellence in Customer Service Awards recognize the top
companies, executives and products that are leading the way in
customer service excellence. The Business Intelligence Group
previously awarded Broadvoice’s cloud-native contact center
platform, GoContact, with a 2024 BIG Innovation Award for bringing
new ideas to life in innovative ways.
"At Broadvoice, every customer matters, whether they are a small
communications deployment of 5 agent seats or a larger 500-seat
implementation. Our goal has always been to simply delight our
customers," said COO Herb Pyles. "Customer satisfaction is the key
metric we use to measure our success. This award, along with our
customer CSAT and NPS scores—which are industry leading—and our
customer orientation and nurture ratings, confirm that we are
achieving what we set out to do with the Broadvoice Success
Program."
In 2021, Broadvoice set a new standard for UCaaS implementation
and adoption with the launch of its 90-day Broadvoice Success
Program backed by a dedicated Customer Success Orientation Team.
During the critical first three months of onboarding, every
customer, regardless of size, is assigned an orientation specialist
to ease the learning curve, ensure the system is correctly set up
and help them embrace and understand the platform's full
functionality. Since the program launched, Broadvoice’s latest CSAT
rating has climbed to 95% and recorded an NPS score of 8.
"In today's dynamic environment, customer service teams and
suppliers have had to adapt significantly," said Maria Jimenez,
Chief Nominations Officer at the Business Intelligence Group.
"We're thrilled to recognize Broadvoice for their exemplary
leadership and impactful contributions to improving everyday
lives."
About Broadvoice
Broadvoice simplifies communications for small and mid-market
businesses with cloud communications solutions that deliver
enterprise-class features as an affordable managed service.
Broadvoice’s unified communications as a service and omnichannel
contact center as a service solutions are built on proprietary
technology platforms, giving the company complete control to meet
customers’ evolving needs. Broadvoice is also known for its
industry-leading installation, support and the award-winning
Broadvoice Success Program. With network assets and customers
spanning four continents, Broadvoice drives collaboration and
commerce across the globe. For more information, visit
www.broadvoice.com.
About Business Intelligence Group
The Business Intelligence Group was founded with the mission of
recognizing true talent and superior performance in the business
world. Unlike other industry award programs, these programs are
judged by business executives having experience and knowledge. The
organization’s proprietary and unique scoring system selectively
measures performance across multiple business domains and then
rewards those companies whose achievements stand above those of
their peers. For more information, visit www.bintelligence.com.
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Kimberly Way Director, Marketing Strategy and Operations
Broadvoice 970.289.0854 kimberlyw@broadvoice.com