Ofcom Bans Rollover Contracts From December
September 13 2011 - 5:35AM
Dow Jones News
The U.K. Office of Communications, or Ofcom, said Tuesday that
rollover contracts, which tie landline and broadband customers into
repeated minimum contract periods unless they opt out, will be
banned from December this year.
MAIN FACTS:
-Contracts, also known as Automatically Renewable Contracts, or
ARCs, roll forward to a new minimum contract period - with
penalties for leaving - unless the customer actively opts out of
the renewal.
-Ban will apply to ARCs for landline and broadband services sold
to residential and small business customers.
-BT Group PLC (BT) is the largest communications provider
currently offering these contracts and Ofcom estimates that 15% of
U.K. residential consumers are on rollover contracts.
-Other residential providers include Adept Telecom PLC (ADT.LN),
Axis Telecom, Eze Talk and iTalk, while TalkTalk Business, Titan
Telecoms, and Optimum Calls offer ARCs to business users.
-Ofcom will also require communications providers to move all
residential and small business customers currently on rollover
contracts to alternative deals, and to completely remove rollover
contracts from the market by Dec. 31, 2012.
-By Ian Walker, Dow Jones Newswires; 44-20-7842-9296;
ian.walker@dowjones.com
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