Videotron recorded growth for the eighth consecutive year in 2011,
solidifying the telecommunications/entertainment industry-leading
position it has built through superior customer service and
products, services and content designed for Quebecers. Consumers
confirmed their strong relationship with the Company on two
separate metrics, ranking Videotron the most respected
telecommunications provider in Quebec for the seventh year in a
row(1) and reporting the highest telecom customer satisfaction rate
in Canada and the greatest likelihood of recommending their
carrier.(2)
"I am particularly proud to note that this connection between
Videotron and its customers has held up for years," said Robert
Depatie, President & CEO of Videotron. "I believe we owe our
success to two factors: a clear mission which consists in
delivering the best possible customer experience and a team of
6,000 talented employees dedicated to accomplishing that
mission."
Internet access: still #1, still the fastest across Quebec
Videotron held its leading position as Quebec's top high-speed
Internet Service Provider with 1,332,500 subscribers for its cable
modem services as of December 31, 2011.
Videotron also rolled out wireless Internet service to the
Beauce, Lower St. Lawrence, Victoriaville, Drummondville,
Monteregie/Eastern Townships, Laurentians/Mont-Laurier, Lac
Saint-Jean and North Shore regions in late 2011. Consumers in those
areas can now enjoy a better Internet experience on Videotron's
advanced 4G wireless network.
Cable TV: new services and more content
As of December 31, 2011, there were 1,861,500 subscribers to
Videotron's cable TV service. The uncontested video-on-demand
leader, Videotron offers customers not only the best
French-language high-definition (HD) catalogue but also the largest
in Canada.
Videotron introduced a number of service enhancements in the
course of the year. Its selection of HD sports programming was
expanded with the addition of TVA Sports, RDS2 and RDS INFO to
illico TV's channel line-up and four new sports channels on illico
mobile: RDS/RDS2 and TSN/TSN2. Fans of hockey, soccer, mixed
martial arts and tennis welcomed the eagerly awaited arrival of
Sportsnet ONE.
Several other channels were also added to Videotron's extensive
HD line-up, including CASA, Mlle, Bravo, Discovery Channel and
SPACE.
Movie buffs, fashionistas, news junkies and budding chefs in
Gatineau and environs were not forgotten. Videotron brought them 20
new HD channels: APTN, CBC News Network, CNN, Cinepop, LCN, Mlle,
Mpix, MusiquePlus, MusiMax, NBA TV Canada, Oasis, OWN, Planete,
RDS2, Speed, Super Ecran 2, TFO, TVA Sports, Yoopa and Zeste.
On March 27, 2012, Videotron will announce details of illico TV:
The New Generation, a new experience designed by Quebecers for
Quebecers. Videotron is building on 50 years of expertise in cable
television to propel its customers into a new entertainment
universe.
Mobile telephone service: more and more Quebecers talking
without end
Videotron's new mobile telephone service, launched in the fall
of 2010, continues to gain new users. As of the end of 2011, the
number of subscriber connections had more than doubled from the
same date of the previous year to a total of 290,600. The service
was rolled out to the Beauce, Saguenay-Lac-St-Jean and Outaouais
regions. Residents of those regions can now join the Videotron
experience by subscribing to two of the Company's services: mobile
telephone and mobile Internet.
Videotron has also released a number of new devices over the
past few months, including the Galaxy Nexus(TM) from Google, the
HTC Amaze(TM) 4G and its first Windows Phone® 7.5 handset, the HTC
Radar(TM) 4G.
Videotron launched Lib tv, Canada's first mobile channel, in
June 2011. It steadily gained popularity, quickly attracting a
zany, edgy audience interested in innovative programming and
logging more than a million viewings in a few months.
Cable telephone service: still growing
At the end of the fourth quarter of 2011, Videotron was
providing cable telephone service to 1,205,300 Quebec households
and organizations, a net increase of more than 90,000 from the end
of 2010. Therefore, more than 1.2 million subscribers now enjoy
free unlimited local and long-distance calls between residential
and business customers with mobile or cable telephone services from
Videotron.
Continuing investments
Videotron also continued spending on infrastructure and customer
service by injecting $3.3 million into its Customer Contact Centre
in Gatineau. The investment created 106 new jobs in addition to the
100 permanent jobs created since May 2010 in the region. More than
$1 million has been committed to training for new employees and
$2.3 million to the new premises. In all, Videotron created more
than 540 new jobs across Quebec in 2011, bringing its total
workforce to 6,000.
Videotron (www.videotron.com), a wholly owned subsidiary of
Quebecor Media Inc., is an integrated communications company
engaged in cable television, interactive multimedia development,
and Internet access, cable telephone and mobile telephone services.
Videotron is a leader in new technologies with its interactive
Digital TV service and its broadband network, which supports
high-speed cable Internet access, analog and digital cable
television, and other services. As of December 31, 2011, Videotron
was serving 1,861,500 cable television customers, including
1,400,800 subscribers to its digital service. Videotron is also the
Quebec leader in high-speed Internet access, with 1,332,500
subscribers to its cable service as of December 31, 2011. As of the
same date, Videotron had 290,600 subscriber connections to its
mobile telephone service and was providing cable telephone service
to 1,205,300 Quebec households and organizations. For the seventh
consecutive year, Videotron was named Quebec's most respected
telecommunications company by Les Affaires magazine, based on a
Leger Marketing survey.
Follow us on the Web : www.facebook.com/videotron
Follow us on Twitter : www.twitter.com/videotron
(1) Leger Marketing survey.
(2) Leger Marketing and International Data Corporation (IDC),
Consumer Satisfaction Metrics: Consumer Satisfaction Across Voice,
Internet, TV and Wireless Service Providers (CA5CT11, August
2011).
Contacts: Media contact only: Elodie Girardin-Lajoie Specialist,
Media and Analysts Corporate Communications 514 380-7772 Mobile:
514 516-7772
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