California Water District Goes Live with Tyler Technologies’ Incode Solution
August 11 2020 - 9:17AM
Business Wire
West Valley Water District streamlines
purchasing and approval process to improve financial
accountability
Tyler Technologies, Inc. (NYSE: TYL) today announced that the
West Valley Water District (WVWD) in Rialto, California, has
successfully implemented Tyler’s Incode® and Tyler Content Manager™
solutions, which will help provide for better human resources and
financial management for the agency.
Prior to Tyler Incode, WVWD used an antiquated mainframe-based
enterprise resource planning (ERP) solution that had been in place
since 2003. WVWD’s system did not meet the evolving needs of the
district, including the inability to integrate with other systems
and delays in confirmation of customer payments that required
personnel to manually update systems daily. To improve systems,
WVWD released a public request for proposals (RFP) to find and
assess innovative solutions. In an effort to conserve paper and
reduce delays, the RFP asked the new systems to be more digitally
driven and utilize paperless processes. After seeing Incode in
action at nearby local agencies and viewing a demonstration of the
product, WVWD selected Incode to improve the district’s core
business processes.
“Our priority at West Valley Water District is to provide
constantly improving services for our ratepayers by securing
quality advanced programs,” stated WVWD Chief Financial Officer
Shamindra “Rickey” Manbahal. “In the short time since beginning
implementation, our management team has already experienced vast
benefits from the program, including fully paperless processes,
increased financial accountability, and a streamlined purchasing
process."
By changing its system to Tyler’s, WVWD is projecting
approximately $200,000 in savings for annual maintenance costs over
the next 10 years. The Tyler Incode technology works seamlessly
with WVWD services, allowing the agency to connect to West Valley
ratepayers more efficiently and effectively. In short, the
technology allows for:
- Quicker processing of information through mobile service orders
for personnel in the field
- Streamlined purchasing processes as a result of electronic
approval workflow for requisition
- Improved user experience of looking up customer records and
documents when customer inquiries are submitted since hard copies
are no longer needed
- Improved reporting and data extraction capabilities to utilize
for communication with ratepayers
- Stronger internal control approvals for purchase requisitions,
purchase orders, time reporting and accounting processes to ensure
accountability for our ratepayers
“We’re pleased to help improve core business processes for the
West Valley Water District,” said Dane Womble, president of Tyler’s
Local Government Division. “We appreciate the opportunity to work
alongside the district to collaborate on ideas for how best to
optimize workflows, and we are confident that the district will
continue to see tremendous value through these improvements.”
About Tyler Technologies,
Inc.
Tyler Technologies (NYSE: TYL) provides integrated software and
technology services to the public sector. Tyler's end-to-end
solutions empower local, state, and federal government entities to
operate more efficiently and connect more transparently with their
constituents and with each other. By connecting data and processes
across disparate systems, Tyler's solutions are transforming how
clients gain actionable insights that solve problems in their
communities. Tyler has more than 26,000 successful installations
across more than 10,000 sites, with clients in all 50 states,
Canada, the Caribbean, Australia, and other international
locations. Tyler was named to Forbes' "Best Midsize Employers" list
in 2019 and has been recognized three times on Forbes’ "Most
Innovative Growth Companies" list. More information about Tyler
Technologies, an S&P 500 company headquartered in Plano, Texas,
can be found at tylertech.com.
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Jennifer Kepler Tyler Technologies 972.713.3770
Jennifer.Kepler@tylertech.com
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