TELUS team empowered to work from home until 2021
August 04 2020 - 8:00AM
In response to the COVID-19 pandemic, TELUS has announced it has
made the decision to continue with current remote working
arrangements – with the vast majority of TELUS team members working
productively from home – until 2021. TELUS feels it is important to
provide team members and their families with the necessary
information, clarity and support as to the continuation of the
current work arrangement remaining in place from now to the
conclusion of 2020 at a minimum, so they can manage the logistics
and responsibilities of their professional and personal lives
through the back-to-school period and the fall / early winter
timeframe. Leveraging their world-class networks, TELUS has enabled
95 per cent of team members to work remotely since the pandemic
began, including 99 per cent of domestic call centre team members,
with their global leading remote Work Styles program which was
launched in 2007, enabling team members to work productively from
home or on the road.
“The health and safety of our team members, their families and
our customers remains a top priority for the entire TELUS
leadership team. The COVID-19 pandemic continues to be a global
concern, with significant spikes in cases in many countries;
therefore, we have made the decision to continue with our current
working arrangements – with the vast majority of our team working
productively from home – until 2021. We will revisit this policy
towards the end of December and early January 2021 to determine
what changes we will make to our work location model at that time,
given the context of the global pandemic,” said Darren Entwistle,
TELUS’ President and CEO. “Since March, our world-leading wireless
and wireline networks, run by our outstanding team, have
demonstrated exceptional reliability under unprecedented demands.
Never has it been so important to connect Canadians to work,
education, healthcare, and loved ones from the safety of their
homes, and I am incredibly grateful to our team for the
extraordinary service and network performance they are providing
while working remotely.”
As an essential service provider, TELUS continues to keep
Canadians and our customers safe and connected throughout the
duration of the pandemic. We offer virtual installations and
repairs for customers who require that a technician visits their
home, leveraging innovative tools and approaches with in-home
support only provided for emergency services.
In response to the COVID-19 pandemic, TELUS has committed $150
million to support Canadians with the services and resources they
need and was ranked #1 on the Heroes Leaderboard internationally as
the leading corporate citizen for its efforts to support Canadians
during the COVID-19 pandemic by DidTheyHelp.com. For the latest
information about TELUS’ support during the COVID-19 pandemic,
visit telus.com/covid19.
About TELUS
TELUS (TSX: T, NYSE: TU) is a dynamic, world-leading
communications and information technology company with $14.8
billion in annual revenue and 15.3 million customer connections
spanning wireless, data, IP, voice, television, entertainment,
video and security. We leverage our global-leading technology to
enable remarkable human outcomes. Our longstanding commitment to
putting our customers first fuels every aspect of our business,
making us a distinct leader in customer service excellence and
loyalty. TELUS Health is Canada's largest healthcare IT provider,
and TELUS International delivers the most innovative business
process solutions to some of the world’s most established
brands.
Driven by our passionate social purpose to connect all Canadians
for good, our deeply meaningful and enduring philosophy to give
where we live has inspired our team members and retirees to
contribute more than $736 million and 1.4 million days of service
since 2000. This unprecedented generosity and unparalleled
volunteerism have made TELUS the most giving company in the
world.
For more information about TELUS, please visit telus.com, follow
us @TELUSNews on Twitter and @Darren_Entwistle on Instagram.
For media inquiries, please contact: TELUS
Public Relations Liz Sauvé liz.sauve@telus.com
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