DALLAS, March 15, 2012 /PRNewswire/ -- Southwest
Airlines (NYSE: LUV) was recognized at the J.D. Power and
Associates Customer Service Roundtable in Orlando, Florida as one of the 2012 Customer
Service Champion—one of only 50 companies earn the distinction this
year.
To qualify for inclusion on this elite list, companies not only
must excel within their own industry, but also must stand out among
leading brands in 15 major industries evaluated by J.D. Power.
Among the five factors measured, including People, Presentation,
Process, Product, and Price, Southwest Airlines was noted for
standing out in Customer Service among the group of the 50
companies that excelled in the Travel and Leisure category.
J.D. Power evaluated more than 800 brands to identify the 2012
Customer Service Champions. The 2012 Champions were identified
based on customer feedback, opinions, and perceptions gathered
primarily from J.D. Power's syndicated research between 2006 and
2011. This group of 50 represents the highest-performing U.S.
companies that deliver service excellence—both within their
respective industry and across all industries measured.
"We are honored to receive this distinction and be included in
this elite group of U.S. companies," said Teresa Laraba, Southwest Airlines' Senior Vice
President of Customer Services. "The mission of Southwest
Airlines is to deliver the highest quality of Customer Service
with a sense of warmth, friendliness, individual pride, and Company
Spirit. This Legendary Culture that we have nurtured throughout the
decades has set us apart not only in the industry but has set us
apart from companies throughout the world."
About Southwest Airlines
About Southwest
Airlines
After achieving its 39th consecutive year of profitability,
Southwest Airlines continues to differentiate itself from other
low-fare carriers—offering a reliable product with exemplary
Customer Service. Southwest Airlines is the nation's largest
carrier in terms of originating domestic passengers boarded and has
acquired AirTran Airways, now a wholly owned subsidiary of
Southwest Airlines Co. Southwest serves 73 cities in 38 states and
remains one of the most honored airlines in the world known for its
commitment to the triple bottom line of Performance, People, and
Planet. To read more about how Southwest is doing its part to be a
good citizen, visit southwest.com/citizenship to read the Southwest
Airlines One Report™. Based in Dallas, Southwest currently operates more than
3,200 flights a day and has more than 37,000 Employees
systemwide.
SOURCE Southwest Airlines