Prudential offers NeuroFlow platform to improve mental health of disability claimants
February 09 2021 - 12:00PM
Business Wire
Behavioral health conditions impact 50 million Americans.1
Despite the growing need for resources, insufficient access to care
remains the greatest barrier to addressing issues including
anxiety, depression, grief, and substance use disorder.2 Prudential
Group Insurance (Prudential), a business unit of Prudential
Financial, Inc. (NYSE: PRU), is helping to improve access to care
by offering NeuroFlow®, a behavioral health and care management
solution and tool, to its disability insurance claimants.
Prudential believes this access will help improve disability
outcomes for its claimants, including helping them return to
work.
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Kristin Tugman, Ph.D., CRC, LPC, Vice
President of Health and Productivity Analytics and Consulting
Practice, Prudential Group Insurance (Photo: Business Wire)
NeuroFlow provides access to care coordination services and
crisis intervention, as well as self-service tools for
psychoeducation, relaxation, coping skills training and more. The
platform leverages data analytics and artificial intelligence to
inform measurement-based care such as identifying at-risk claimants
and to recommend tools and content through the app intended to
improve their disability experience and outcomes. Unlike other
mental health applications, users will have access to a real-life
care coordinator for additional support. As part of its commitment
to managing its claims effectively and helping claimants return to
work, Prudential’s work with NeuroFlow expands its prominent
behavioral health resources, including manager sensitivity training
and ongoing industry research to address the three barriers to
mental health improvement: awareness, stigma and access to
care.
“Prudential has long advocated for addressing the psychological
impact that accompanies injuries or illnesses that put someone out
of work. That need has become much more urgent with the COVID-19
pandemic,” says Dr. Kristin Tugman, vice president of Health and
Productivity Analytics and Consulting Practice for Prudential Group
Insurance. “The drastic changes to how we live and work have only
made our mental health crisis worse and more complex. Improving
access to behavioral health resources was a natural next step in
supporting our claimants and helping them return to work.”
America’s mental health crisis is also impacting the workplace,
resulting in 1.6 billion workdays lost per year.3 According to
Tugman, employers may feel they have a business imperative to add
mental health resources to their suite of workplace benefits. “We
believe it prioritizes the wellbeing of employees, but also helps
improve productivity, faster return to work and reduces absence
costs.”
Prudential chose to work with NeuroFlow in part for its record
of performance and proven outcomes. The platform’s engagement rates
historically outperform industry benchmarks. NeuroFlow’s sustained
user engagement, combined with improved access to care, has
resulted in impacts in non-disability related areas, including
reducing emergency department utilization. Based on NeuroFlow’s
impact in these other areas, Prudential believes NeuroFlow’s work
will also result in improved disability outcomes for Prudential’s
claimants.
Prudential plans to have NeuroFlow available to most disability
claimants in 2Q 2021.
About Prudential Group Insurance
Prudential Group Insurance manufactures and distributes a full
range of group life, long-term and short-term disability and
corporate and trust-owned life insurance in the U.S. to
institutional clients primarily for use within employee and
membership benefit plans. The business also sells critical illness,
accidental death and dismemberment and other ancillary coverages.
All coverages are issued by Prudential Insurance Company of
America. In addition, the business provides plan administrative
services in connection with its insurance coverages, and
administrative services for employee paid and unpaid leave,
including FMLA, ADA, and PFL.
About Prudential Financial, Inc.
Prudential Financial, Inc. (NYSE: PRU), a financial wellness
leader and premier active global investment manager with more than
$1.5 trillion in assets under management as of December 31, 2020,
has operations in the United States, Asia, Europe, and Latin
America. Prudential’s diverse and talented employees help to make
lives better by creating financial opportunity for more people.
Prudential's iconic Rock symbol has stood for strength, stability,
expertise and innovation for more than a century. For more
information, please visit news.prudential.com.
About NeuroFlow
NeuroFlow is a digital health company combining workflow
automation, consumer engagement solutions, and applied AI to
promote behavioral health integration in all care settings.
NeuroFlow’s suite of HIPAA-compliant, cloud-based tools simplify
remote patient monitoring, enable risk stratification, and
facilitate collaborative care. With NeuroFlow, health care
organizations can finally bridge the gap between mental and
physical health in order to improve outcomes and reduce the cost of
care. http://www.neuroflow.com
1045126-00001-00
_________________________________ 1 National Alliance on Mental
Illness: https://www.nami.org/mhstats 2
https://www.thenationalcouncil.org/press-releases/new-study-reveals-lack-of-access-as-root-cause-for-mental-health-crisis-in-america/
3 2018 Milliman Research Report on Potential Economic Impact of
Integrated Medical-Behavioral Healthcare
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Anjelica Sena 973-802-6930 anjelica.sena@prudential.com
Twitter: @AnjelicaSena
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