Olo Launches Card-Present Payment Processing via Kiosks to optimize in-store ordering experience and simplify payments management
July 13 2023 - 9:00AM
Business Wire
Further enhancements unveiled this quarter to
help restaurants provide guests with superior hospitality while
also using technology to do more with less
Olo Inc. (NYSE:OLO), a leading open SaaS platform for
restaurants that enables hospitality at every guest touchpoint,
today announced the launch of ten product enhancements across its
three product suites: Order, Pay, and Engage. One of the new
enhancements marks the first availability of card-present payment
processing through Olo Pay, now available when guests order
in-store via a kiosk in partnership with Bite, a leading provider
of self-service kiosks for quick-service restaurants. Additional
kiosk applications are expected to be deployed in the near future
in collaboration with other providers.
“Enabling hospitality at scale, Olo launched a wave of new
innovations this quarter to best equip our restaurant customers
with the tools to do more with less and make every guest feel like
a regular,” said Noah Glass, Founder and CEO at Olo. “These
strategic advancements, including our entrance into card-present
payment processing on self-service kiosks, are leading the
industry’s digital transformation, putting operational efficiency
and data-driven hospitality at the forefront. I appreciate Team
Olo’s hard work and dedicated efforts this quarter and am confident
in our position to power the industry’s race to 100% digital.”
Olo’s latest launch brings Olo Pay to self-service in-store
kiosks, marking Olo Pay’s expansion into card-present payment
processing through its partnership with Adyen. Building on top of
Olo Pay's strong card-not-present foundation, self-service kiosks
will help combat the burden restaurants face today as a result of
ongoing labor costs and shortages. Olo Pay's ability to process
card-present payments will unify payments management and ease
processes like reconciliation, voiding, and refunding. This will
also help brands to tie both in-store and online guest interactions
into one guest data profile, helping restaurants better understand
their guests and inform high-level business decisions.
Additionally, the enhancement brings the Olo Pay
restaurant-centric checkout experience to kiosks, which marks Olo’s
first in-store, guest-facing brand exposure. Guests can expect the
same simplified experience Olo Pay offers in non-card present
transactions, including the ability to pay with mobile wallets.
Newk’s Eatery, a fast-casual restaurant chain, was the first to
implement this payment technology in a test with Bite kiosk
ordering software earlier this month.
“Having a streamlined in-store payment option for guests will
advance and optimize our operations,” said Adam Karveller, Chief
Technology Officer at Newk’s Eatery. “The implementation of
card-present digital payments with Olo Pay in our test with Bite
kiosk ordering software will simplify tasks that are inherent when
it comes to restaurant transactions, and that frees up our team
members to focus on higher-touch guest experiences. We’re thrilled
to improve the team and guest experience across our corporate
stores and offer the same compelling opportunity for our growing
franchise system as we continue to scale nationwide.”
Bolstering its product suite further, Olo unveiled additional
features this quarter to drive hospitality and operational
efficiency including Borderless Loyalty Integrations and OrderReady
AI. Unifying a seamless payment experience with guest rewards, the
Olo Pay passwordless checkout feature Borderless now integrates
with loyalty programs for all brands on its white-label interface
Serve, providing the convenience of accelerated sign-in with the
benefits of loyalty and rewards. Separately, Olo’s OrderReady AI
leverages machine-learning to generate accurate ready times for
both guests and third-party delivery providers, satisfying guest
and partner expectations around timing, maintaining food quality,
and optimizing restaurant operations.
Bite kiosk ordering software with Olo Pay card-present payment
processing is available now, in addition to several new features
driving efficiency and superior hospitality. To learn more, you can
register and attend Olo’s live product release event this
afternoon, July 13, at 12 PM ET.
You can also learn more by visiting
https://www.olo.com/quarterly-release and request a demo here:
https://www.olo.com/contact/sales.
About Olo
Olo Inc. (NYSE: OLO) is a leading open SaaS platform for
restaurants that enables hospitality at every guest touchpoint.
Millions of orders per day run on Olo’s on-demand commerce engine,
providing restaurants a single source to understand and serve every
guest from every channel, whether direct or third-party. With
integrations to over 300 technology partners, Olo customers can
build personalized guest experiences in and outside of their four
walls, utilizing one of the largest and most flexible restaurant
tech ecosystems on the market. Over 600 restaurant brands trust Olo
to grow their sales, do more with less, and make every guest feel
like a regular. Learn more at olo.com.
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