DURHAM, N.C., Feb. 17, 2016 /PRNewswire/ -- Bronto
Software, the leader in commerce marketing automation and a
NetSuite (NYSE: N) company, has been named a finalist in the
Customer Service Department of the Year category in the 2016
Stevie® Awards for Sales & Customer Service. Bronto
has won the award a remarkable seven of the 10 times it's been
nominated, demonstrating the company's ongoing commitment to its
customers' success.
"Bronto's outstanding customer service can be attributed in part
to our expansion of support operations to London and Sydney – and most recently Los Angeles. This is part of our goal of
providing 'follow-the-sun' support," says Carolyn Sparano, Vice President of Client
Services at Bronto. "We feel that well-crafted software should be
complemented with superior global support. Our goal is to be there
when our customers need us, regardless of time of the day. This
nomination for Customer Service Department of the Year is such an
honor and validates the work we're doing for our growing client
base."
In addition to its extended support hours, Bronto expanded its
managed services offerings in 2015. Although the platform is
intuitive and easy-to-use, customers are increasingly relying on
Bronto's managed services to fill in resource gaps including
creative design, copywriting, coding, scheduling, marketing
calendars, strategic assistance, competitive analysis and more.
Bronto also created Bronto Besties, a quarterly program that
recognizes one Bronto user who has creatively used the Bronto
Marketing Platform to solve ecommerce marketing challenges with
Bronto's support team. The program not only strengthens the Bronto
support team's relationship with customers, it reflects Bronto's
cultural values of passion, approachability and transparency.
In addition, Bronto was recognized for its ability to maintain
strong customer satisfaction scores, including its
all-time Net Promoter Score (NPS) of 77. This is more
than double the average NPS score of 37 for technology companies
and 36 for online services as tracked by Satmetrix, a software and
consulting firm that tracks NPS. This exceptional score represents
how much Bronto's customers recognize its commitment to their
success and the responsive and personalized support they
consistently receive.
"The Stevie Awards for Sales & Customer Service continue to
be the fastest-growing of our international awards programs," said
Michael Gallagher, president and
founder of the Stevie Awards. "The sheer number of nominations is
matched by the increasing quality of those nominations. We
congratulate all of this year's finalists and wish them well in the
next phase of judging."
Details about the Stevie Awards for Sales & Customer Service
and the list of finalists in all categories are available at
www.StevieAwards.com/Sales.
About Bronto Software
Bronto Software, a NetSuite
(NYSE: N) company, provides a cloud-based commerce marketing
automation platform to mid-market and enterprise organizations
worldwide. Bronto is the number one ranked email marketing provider
to the Internet Retailer Top 1000, with a client roster of leading
brands, including Lucky Brand, Theory, Vince Camuto, Björn Borg and Christopher &
Banks. The Bronto Marketing Platform is deeply integrated with
commerce platforms, such as NetSuite, Magento, Demandware and
MarketLive. The company is headquartered in Durham, NC, with additional offices in
London, Sydney, New
York and Los Angeles. For
more information, visit bronto.com.
About The Stevie Awards
The Stevie Awards are
conferred in six programs: The American Business Awards, the German
Stevie Awards, The International Business Awards, the Stevie Awards
for Women in Business, the Stevie Awards for Sales & Customer
Service, and the Asia-Pacific Stevie Awards. Honoring organizations
of all types and sizes and the people behind them, the Stevies
recognize outstanding performances in the workplace worldwide.
Learn more about the Stevie Awards at http://www.StevieAwards.com,
and follow the Stevie Awards on Twitter @TheStevieAwards.
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SOURCE Bronto Software