WALTHAM, Mass., Sept. 18, 2019 /PRNewswire/ -- National Grid
welcomed Gregory Knight to the
Company as the new Chief Customer Officer on September 16. Knight brings over 25 years of
experience across the customer operations lifecycle after holding
leadership roles in sales, billing, supply chain, and customer care
management.
An accomplished leader, Knight joins National Grid after 10
years at CenterPoint Energy in Houston,
Texas where he served as the Senior Vice President and Chief
Customer Officer of Sales, Marketing, and Customer Service. Under
his leadership, CenterPoint Energy achieved the number one ranking
by JD Power and Associates in the Large South Gas Utility segment
for the last three consecutive years.
"We look forward to welcoming a new Chief Customer Officer with
a proven track record who will redouble our efforts to improve our
customers' experience with National Grid and bolster our position
as a trusted energy advisor to our customers," said Dean Seavers, President of National Grid, US.
"This is an important hire for our business because our customers
are at the heart of everything we do. [Knight] will build on our
customer-centric culture to create more seamless interactions for
customers and to connect them with solutions to control their
energy usage and costs, and access clean energy solutions."
Knight will lead all customer functions including customer
delivery, customer solutions, customer growth & innovation, and
customer process enablement.
"Customer expectations are changing across every industry, which
means companies have to provide simplified communication, enhanced
technology solutions, and quicker response," said Knight. "The
energy industry faces additional challenges of decarbonization and
providing clean energy solutions to customers. I look forward
to working with the team at National Grid and leveraging my
experience to ensure our customers have the best experience
possible."
Knight joins National Grid at a time when they are working
toward deep decarbonization alongside the states they serve, MA,
NY, and RI. National Grid wants to ensure all customers' needs are
met along the journey toward a clean energy future.
About National Grid
National Grid (LSE: NG; NYSE: NGG) is an electricity, natural
gas, and clean energy delivery company serving more than 20 million
people through our networks in New
York, Massachusetts, and
Rhode Island. We are the largest
distributor of natural gas in the Northeast. National Grid also
operates the systems that deliver gas and electricity across
Great Britain.
National Grid is transforming our electricity and natural gas
networks with smarter, cleaner, and more resilient energy solutions
to meet the goal of reducing greenhouse gas emissions by 80 percent
by 2050. Our Northeast 80x50 Pathway is an industry
leading analysis for how to reach that goal in the states we serve,
focusing on the power generation, heat, and transportation
sectors.
Read more about the innovative projects across our footprint
in The Democratization of Energy, an eBook
written by National Grid's U.S. president, Dean Seavers.
For more information, please visit
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SOURCE National Grid