MetLife Names Bill Pappas as Head of Global Technology and Operations
August 22 2019 - 8:13AM
Business Wire
MetLife, Inc. (NYSE: MET) today announced that Bill Pappas will
join the company as Executive Vice President and Head of Global
Technology and Operations, effective Nov. 19, 2019. Pappas will
report to President and Chief Executive Officer Michel Khalaf and
become an executive officer of MetLife and a member of its
Executive Group.
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“With his vast experience leading technology and operations at
the highest levels of the financial services industry, Bill will be
a valuable addition to our leadership team,” Khalaf said. “Bill is
a strategic thinker who understands that to win in the marketplace
we must differentiate ourselves — by delivering an outstanding
customer experience, fostering a culture of innovation, and
embracing operational excellence.”
Pappas joins MetLife from Bank of America, where he was the head
of operations for the consumer, small business, wealth management
and private banking businesses. In this role, Pappas directed a
team comprised of more than 50,000 employees and contractors
delivering integrated service and operations solutions to
approximately 63 million consumers and clients. In addition, Pappas
led the global business services team that provides integrated
technology solutions across Bank of America.
Previously, Pappas was the chief information officer for Bank of
America’s global wholesale banking business, head of global capital
markets operations, and head of technology and operations for the
Europe, Middle East & Africa and Asia Pacific regions. He also
served as the global treasury payment operations executive
responsible for all global payment operations, based out of London.
Prior to joining Bank of America, he spent seven years at General
Electric Capital Services in the U.S. and Europe.
Pappas was chosen as one of Bank Systems & Technology’s
“Elite 8” as a CIO who embraces change and innovation to achieve
competitive distinction. He is a member of The Federal Reserve Bank
of New York’s Payments Risk Committee and a member of the Harvard
Kennedy School’s Council on the Responsible Use of Artificial
Intelligence.
Pappas holds a B.A. cum laude in government and an MBA in
international business from Bentley University.
About MetLife
MetLife, Inc. (NYSE: MET), through its subsidiaries and
affiliates (MetLife), is one of the world’s leading financial
services companies, providing insurance, annuities, employee
benefits and asset management to help its individual and
institutional customers navigate their changing world. Founded in
1868, MetLife has operations in more than 40 countries and holds
leading market positions in the United States, Japan, Latin
America, Asia, Europe and the Middle East. For more information,
visit www.metlife.com.
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